Technical Services Manager

Who We Are :

BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

About the Role

Reporting to the Senior Director of National Technical Services, the Regional Technical Services Manager plays a critical role in elevating the performance, safety, and reliability of BGO’s property portfolio. The primary function of the Regional Technical Services lead is to provide technical expertise and advanced compliance in building operations integrity, environmental health & safety, regulatory compliance, risk management, and operational excellence, by promoting proactive maintenance, innovative technologies and data-driven performance management. Partnering closely with Asset Management, Property Management, Sustainability, and Construction Services, to protect and enhance asset value, ensuring regulatory compliance, and manage technical and environmental risk across the portfolio. This role ensures that all BGO properties operate consistently at or above market standards as defined by the Building Owners and Managers Association (BOMA) and Rental Housing Canada (RHC), and in accordance with national regulatory requirements.

Hybrid

This role involves 4 days at properties / in office

Core Responsibilities

Strategic Leadership & Value Creation

Serve as the regional subject matter expert for building operations, environmental compliance, fire life safety, and technical risk management.

Transition operations from reactive to proactive through predictive maintenance, digital platforms, and continuous improvement methodologies.

Support strategic planning and technical leadership supporting asset value optimization, lifecycle planning and capital strategy performance.

National Building Compliance & Best Practices

Implement national programs to ensure compliance with federal, provincial, and local regulations, as well as internal policies.

Standardize environmental, safety, and operational best practices across all assets.

Conduct building audits and assessments to ensure adherence and identify improvement opportunities.

Oversight of environmental programs including asbestos management, hazardous materials control, Phase I / II environmental studies, and occupational health & safety.

Apply environmental policies to reduce risk exposure and ensure regulatory compliance.

Advise on environmental incidents and corrective actions.

Fire Life Safety & Emergency Preparedness (FOREVERREADY)

Coordinate rollout of Emergency Response Plans (ERP) and Emergency Management Plans (EMP) in partnership with Operational Excellence.

Support property teams during emergencies such as floods, fires, severe weather, and civil unrest.

Ensure alignment with corporate communication protocols during incidents.

Provide 24 / 7 technical support for escalated emergencies.

Lead fire safety programs, including drills, warden / tenant training, and tabletop exercises.

Act as a regional subject matter expert for the Visitt digital maintenance and inspection platform.

Support predictive maintenance, equipment reliability, and tenant service enhancements.

Use platform insights to drive preventive maintenance strategies and capital planning.

Training & Certification Program | Building a “Future-Ready” Workforce

Deliver and oversee regional technical training, certification pathways, and skills development, aligned with the national platform.

Lead certification programs in :

Building operations and maintenance (TPM)

Building Automation Systems (BAS)

Technology and digital process training

Governance, regulatory compliance, and HSE

Energy management, decarbonization, and net-zero-oriented practices

Smart building analytics and data-driven maintenance

Risk management and business continuity

Build a fully certified, industry-leading maintenance operations workforce.

Building Systems & Asset Performance

Oversee the condition, performance, and lifecycle planning or major building systems including HVAC, electrical, life safety, building envelope and vertical transportation.

Review and validate building condition assessment, engineering reports and technical studies.

CAPEX Project Management

Ensure successful initiation, planning, design, and tender of building operations capital projects —work with the construction team on project management.

Work with the PM group in sourcing, negotiating, and hiring all consultants and contractors for projects.

Develop strategies to reduce fixed costs, comply with NetZero requirements, and ensure best practices in procurement to maximize capital value.

Assist with performing life cycle budgeting.

Liaise with regulatory or civic authorities, where necessary.

Review drawings and tenant improvement construction management, where required.

Adhere to BGO policies and procedures related to capital and project management.

Planning, tendering, and execution of building infrastructure and system upgrades.

Ensure capital projects support operational integrity, energy efficiency, and safety standards.

Provide expertise to property management teams for technical project decisions.

Communication & Engagement Strategy

Lead a structured regional communication plan to support consistency, awareness, and adoption of national programs.

Execute communication channels including :

Regular webinars and update sessions

Lunch & Learn and in-person seminars

Tactical communications related to audits, programs, and safety initiatives

Operator conferences to drive alignment and professional development

Define team roles and accountabilities to ensure message clarity and execution.

Maintain feedback loops through building audits and stakeholder engagement to ensure continual improvement.

Qualifications

10+ years of technical operations experience in building operations, building systems, facilities management, or engineering.

Strong understanding of building mechanical, electrical, BAS, fire life safety, and environmental systems.

Demonstrated experience managing regulatory compliance and risk management programs.

Proven leadership in regional or multi-site operational environments.

Experience with PropTech, smart building systems, and data-driven performance tools.

Strong project management, emergency response, and communication skills.

Certifications such as BOMI (RPA, SMA), IFMA, CRSP, CET, or equivalent are assets.

Strategic Thinking & Operational Excellence

Technical Expertise in Building Systems

Regulatory & Safety Compliance

Leadership & Training Development

Problem Solving & Risk Mitigation

Strong Communication & Stakeholder Management

What We Offer

Opportunity to contribute shaping the national building operations programs.

Leadership role influencing operational excellence, sustainability, safety, and smart building strategy.

Professional development, certifications, and advancement through technical excellence.

Competency Matrix

Level 1 – Foundational

Level 2 – Intermediate

Level 3 – Advanced

Level 4 – Expert / Strategic

Competency Area

Proficiency Level

Technical Expertise (Building Systems)

Deep knowledge of HVAC, electrical, plumbing, fire life safety, BAS, controls, maintenance standards.

Level 4

Regulatory & Compliance Management

Ensures adherence to national / provincial safety codes, environmental regulations, and corporate standards.

Level 4

Oversight of programs for asbestos, hazardous materials, OH&S, environmental assessments, and risk mitigation compliance ensuring governance.

Level 4

Fire Life Safety & Emergency Preparedness

Level 4

Strategic Planning & Operational Leadership

Review and deploy national programs, aligns regions, elevates operational performance.

Level 4

Innovation & Technology (PropTech, BAS, Analytics)

Uses digital tools, AI-driven PM, and smart building tech to drive predictive maintenance and efficiency.

Level 3–4

Training & Workforce Development

Builds certification frameworks, upskills operators, and delivers regional training, aligning with national standards.

Level 3–4

Project & CAPEX Management

Plans, scopes, tenders, and awards technical capital upgrades and lifecycle projects. Stays as SME support.

Level 3

Communication & Stakeholder Engagement

Clear communicator; leads webinars, training, cross-regional alignment, and emergency messaging.

Level 4

Problem Solving & Decision-Making

Technical troubleshooting, incident escalation handling, and root cause analysis.

Level 4

Data-Driven Operations

Uses KPIs, dashboards, inspection platforms, and performance analytics for decision-making.

Level 3

Works with regional teams, influences without authority, promotes a culture of excellence and safety.

Level 4

The Expected Base Pay Range : $88,600.00 - $98,600.00. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders / investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include : Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

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