Engineering Lead Analyst – Vice President (Hybrid, Full‑time)
This is a challenging and exciting opportunity to play a key role in the Developer Enablement organization, contributing to an ambitious goal of setting up a secure development environment and investing in the latest technology to improve user experience. The role focuses on enhancing the Developer Pipeline technology stack, specifically with Binary Service (Artifactory) and GitHub, while also providing leadership in engineering activities, design, acquisition, and deployment of critical infrastructure.
Key Responsibilities
- Provide advanced technical support for the Binary Service Platform (Artifactory), GitHub, and their integration within the Developer Pipeline.
- Troubleshoot complex technical issues, manage customer expectations, and perform root cause analysis to reduce recurring problems.
- Proactively monitor and manage infrastructure stability and performance for critical developer tools.
- Lead efforts to upgrade existing products in collaboration with engineering teams.
- Research, adopt, and integrate new technologies that provide a competitive advantage and improve the experience for Citigroup Developers, including leveraging AI solutions.
- Identify and implement automation opportunities to enhance operational efficiency and user experience.
- Define necessary system enhancements to deploy new products and process improvements, recommending product customization for system integration.
- Serve as a technology subject matter expert for internal and external stakeholders, contributing to a technology domain roadmap.
- Manage infrastructure‑level risk and compliance issues in accordance with Citi guidelines, demonstrating particular consideration for the firm's reputation and safeguarding its assets.
- Lead firm‑mandated controls and compliance initiatives; identify problem causality, business impact, and root causes across various systems.
- Advise and mentor junior team members, impacting the engineering function by influencing decisions through advice and counsel.
- Consistently apply sound ethical judgment regarding personal behavior, conduct, and business practices, and escalates manage control issues with transparency.
Required Qualifications
6+ years of relevant experience in an engineering role, with a minimum of 6 years in technical support.Strong understanding and at least two years of hands‑on experience with enterprise pipeline and technology stacks.4+ years of experience with Linux (shell / batch scripting & server management), Java, LDAP, Active Directory, and Oracle / SQL Server database (SQL, backup & recovery).Good understanding of SaaS service management, particularly as an enterprise‑level consumer.Comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify best practices.Demonstrated analytic / diagnostic skills with the ability to identify and resolve complex issues.Proven track record of operational process change and improvement.Excellent written and verbal communication skills, capable of working independently, multi‑tasking, and taking ownership of projects in a fast‑paced, matrix environment.Ability to work under pressure, manage tight deadlines, and adapt to unexpected changes.Desirable Qualifications
Experience with using Service Management software like ServiceNow.Good understanding of AI concepts and their application in developer productivity.Experience working in Financial Services or a large, complex, and / or global environment.Project Management experience.Education
Bachelor’s degree in computer science, engineering, or a related field; equivalent experience will be considered.Master’s degree preferred.Salary Range : $120,800.00 – $170,800.00
Location : Richmond Hill, Ontario, Canada
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity, please let us know. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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