Dealer Relations Coordinator

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
  

We’reLookingFor:
WeareseekingaDealerRelationsCoordinatorwithexperienceincustomerrelationshipmanagementandofficeadministration.Youwillworkaspartofourclose-knitsalesandadministrativeteam,andwillberesponsibleforsupportingourdealersalesteam.Thisisafulltime,in-officepositionworkingMondaythroughFridaybetween8:30am-5pm.

YouAre:

• CustomerFocused.YouwillsupportourdealercustomerstoensuretheyaregettingmaximumvaluefromourVLC servicesandmarketplaceplatforms.

• TeamOriented.Youwillpartnerwithourotherteammembers,includingsales,dealerregistration,andaccountingtosupportourcustomerserviceneeds.

• Curious.Youarerelentlesslycurious,seekingoutopportunitiestolearnaboutourindustry,serviceofferings,marketplaceplatform,andpickupafewtipsfromoursalesteam,alltobettersupportourcustomers.

YouWill:

• Drivesuperiorcustomerexperiencetoensuredealersatisfactionandbuildclientretention.

• SupportgrowthofthecustomerbaseandactasaliaisonbetweenallVehicleLogisticsCenter(VLC)departments,includingsalesrepresentatives,consignmentdealersandotherVLCdepartments.

• PerformkeyfunctionssuchassupportingOPENLANEinitiatives,organizingandresolvingcustomerconcernseffectively.

• Performclericalandnumericalactivitiesincludingselecting,compiling,verifyingandprocessingdata.

• Ensureancillaryservicessuchastransportandshopserviceshavebeenscheduledandcompleted.

• Ensureallreservepricesanddeclarationsarepresentandaccurate.Utilizemarketconditionstoeffectivelyqualifyreservepricesandnegotiatesales.

• Assessandtriageimmediatecustomerissuesenablingon-the-spotresolutionstoensureoptimalcustomerexperienceandmaximizesales

• AssistintheresolutionofIfBidsinatimelyandeffectivemanner

• Facilitatethesellerchequeprocessandensureallassignedaccountsareingoodstanding

• Understanddealer-facingsystems(OPENLANE’smarketplace)andeffectivelyeducateandresolveissuesforinternalandexternalcustomers

• Createschedules,coordinateandassigntaskssuchaslotturnandvehiclemoves.

• Assistwithauctionlaneplacement,flaggingvehiclesandbookingphysicalauctionrunnumbers.

• Collaboratewiththedealersalesteamtoensurepropermarketingofsaleinventorytomaximizevehicleexposure.

• Collaboratewithdealerregistrationtoassistwithcustomersign-upandinformationchanges.

• Supportservicesandprogramsoutsideofthecoreauctionworkflowasneededtomeetsiteobjectives.

• MonitorVIPcustomersandtheirperformancetoensureadherencetobenchmarks.

• Performauctiondaydutiessuchascustomerservice,auctionrepresentationandpost-salereporting.

• Monitorallon-grounddealerinventoryandproviderecommendationsandinsightsonhowtomarketandsellinventory.

• Performallrequiredtasksrelatedtoauctionrunlists.

• Educatecustomersonthebestwaystoutilizeoursystemsandservices.

• UtilizeOPENLANE’sCRMtologcalls,runreports,andviewdashboards.

• Monitorlocalcompetitionandrecommendcompetitivestrategiestosalesleadership.

MustHaves:

• HighSchooldiplomaorequivalentexperience/education

• 1-2Years’ofrelatedexperienceinacustomerserviceoradministrativecapacity,ideallyintheautomotiveindustry

• Tech-savvy,andcomfortableusingGoogleSuite

• Effectivecustomerrelations,communication,enthusiastic,persuasiveandinterpersonalskills

NicetoHaves:

• Priorexperienceworkinginautomotiveremarketingispreferred

• Priorexperiencewithsalesandsalesmanagementtrackingdatabases,suchasSalesforce.com,withemphasison

• accuratedocumentationispreferred.

• ExperiencewithAMS,VTrace,andotherOPENLANEsystems

• Demonstratedabilitytolearn,retainandarticulateproductrelatedinformation

• Bilingual(English/French)isanasset

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $24.00 - $24.00 CAD