Reservationist

Now hiring for an onsite Full-time Year-round Position!

Do you have a passion for selling an unforgettable experience? Our reservationists talk to people all over the world to plan an incomparable trip to C Lazy U Ranch. This is a Full-time, Year-round position with benefits and commission eligibility after introductory period.

OBJECTIVE :

The Reservations agent is responsible for answering phone calls and emails, booking reservations, and daily reporting. Must have strong communications skills, both oral and written, and knowledge of the ranch to assist in answering guest questions and to book reservations. Will at all times provide exceptional customer service and live by our “Five Spur Service Standards”.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Work with Opera Property Management System, Track HS CRM and Microsoft office products to field guest inquiries via phone and email.
• Operate within the policies and procedures set forth for the reservation department and the ranch.
• Represent the ranch by being friendly and knowledgeable to both guests and staff.
• Know all cabins / rooms layouts, amenities, and location.
• Check availability, offer alternatives if needed, and quote rates for potential guests.
• Answer any / all questions relating to a stay at the ranch : activities, programming, stay minimums, transportation, etc.
• Book reservations efficiently to maximize room revenue.
• Provide reservation documentation to guests as needed such as confirmations, deposit requests and reminders, etc.
• Participate in weekly department meetings to discuss events and specials, promotions, marketing, revenue management, group bookings and future planning.
• Monitor guest numbers for certain time periods to avoid exceeding capacity.
• Provide daily reporting to double-check work and ensure all reservations are entered correctly.
• Enter rebooking’s and follow up on rebooking requests as necessary. Maintain wait list as needed, reaching out as space becomes available.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES :

QUALIFICATION REQUIREMENTS :

PHYSICAL REQUIREMENTS :

This Job Description is an overview of the scope of responsibilities for the Reservations Agent position and is not intended to be an inclusive list of tasks and expectations. Employees are held accountable for all duties of this job. I further understand that this Job Description does not constitute a written or implied contract of employment and that the company reserves the right to revise and change duties as the need arises.

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