Call Center Supervisor

Call Center Supervisor

Position Type : Full-Time

Schedule : Monday–Friday, 9am-5pm in Office

Start Date : Immediately

Position Overview

We are seeking a motivated and detail-oriented Call Center Supervisor to support and lead four remote moving teams. This role is ideal for an outgoing, responsible professional who thrives in a fast-paced environment, takes initiative, and brings fresh perspective to team leadership. The successful candidate will play a key role in daily operations, team coordination, and maintaining high standards of performance and professionalism.

Key Responsibilities

• Support and oversee the operations of four remote moving teams
• Provide leadership, guidance, and direction to team members
• Take initiative in managing tasks independently and addressing challenges proactively
• Follow established procedures and instructions with precision and consistency
• Communicate effectively with staff, customers, and management
• Ensure punctuality, accountability, and attention to detail across all teams
• Adapt quickly to new tasks, processes, and priorities
• Foster a positive, professional, and collaborative team environment
• Proficient in Microsoft Teams, Outlook, and other Microsoft applications; technologically savvy and comfortable learning new systems.

Qualifications & Requirements