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Senior Manager, Operational Data Management
Senior Manager, Operational Data ManagementRecruiting In Motion • Vaughan, ON
Senior Manager, Operational Data Management

Senior Manager, Operational Data Management

Recruiting In Motion • Vaughan, ON
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Permanent
Description de poste

Client Overview :

Our client, located in the GTA , is a leading provider of utility management services across Canada and is hiring a Senior Manager, Meter Data Management for a full-time permanent position

Responsibilities :

  • Oversee daily MDM operations to ensure accurate and complete data collection from field meters

through to billing systems.

  • Coordinate with IT and vendors to resolve technical or system issues impacting data acquisition or
  • integrity.

  • Manage and continuously improve workflows for data validation, exception handling, and
  • performance monitoring.

  • Serve as the escalation point for metering data discrepancies, communication failures, or irregular
  • consumption patterns.

  • Ensure compliance with Measurement Canada and other applicable regulatory requirements related
  • to metering accuracy, reverification, and audit traceability

  • Lead the team in using meter data to support customer service teams in resolving inquiries (e.g.,
  • high consumption complaints, data anomalies).

  • Analyze consumption patterns and data gaps to identify root causes and recommend corrective
  • actions.

  • Develop and report operational KPIs related to data quality, network reliability, and billing readiness.
  • Provide actionable insights that support decision-making across Operations, Customer Care, and
  • Billing teams.

  • Proficient in data analysis tools (SQL, Power BI, Excel) and techniques for working with large,
  • complex datasets to investigate discrepancies, identify trends, and deliver actionable insights.

  • Implement and enhance quality assurance (QA) processes to ensure data accuracy, completeness,
  • and timeliness.

  • Identify opportunities to streamline workflows, automate manual tasks, and strengthen data
  • controls.

  • Collaborate with IT and metering partners to implement system or process improvements that
  • improve reliability and reduce downtime.

  • Lead and develop a high-performing team of data analysts and specialists.
  • Promote cross-functional collaboration and clear communication between Operations, IT, and
  • Customer Care.

  • Foster a culture of accountability, problem-solving, and continuous improvement.
  • Strong communication and influence skills, with the ability to translate complex technical or data
  • insights into clear, actionable messages for stakeholders and senior leadership.

    Requirements :

  • 6+ years of experience in Electrical, Mechanical, Data engineering roles in operations data-driven
  • operational roles.

  • Understanding of how operational data is collected, transmitted, and validated, and how it feeds
  • downstream systems (e.g., billing, analytics).

  • Ability to interpret technical concepts (Power / water consumption, networks, gateways, MDM
  • systems) and communicate effectively with IT teams.

  • Proficiency in using data to investigate and resolve operational or customer issues. SQL proficiency
  • would be ideal.

  • Solid understanding of data quality management and performance monitoring processes
  • Strong analytical and problem-solving skills with experience using reporting and visualization tools
  • (Excel, Power BI, etc.).

  • Proven leadership ability to manage and coach teams, prioritize workloads, and deliver results.
  • Familiarity with sub metering systems and technologies (electric, water, gas, thermal).
  • Experience with Meter Data Management (MDM) platforms or related utility data systems.
  • Exposure to advanced metering infrastructure (AMI / AMR) and IoT device networks.
  • Knowledge of energy management or demand response programs.
  • AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

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    Senior Manager Operational Data Management • Vaughan, ON

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