Client Overview :
Our client, located in the GTA , is a leading provider of utility management services across Canada and is hiring a Senior Manager, Meter Data Management for a full-time permanent position
Responsibilities :
- Oversee daily MDM operations to ensure accurate and complete data collection from field meters
through to billing systems.
Coordinate with IT and vendors to resolve technical or system issues impacting data acquisition orintegrity.
Manage and continuously improve workflows for data validation, exception handling, andperformance monitoring.
Serve as the escalation point for metering data discrepancies, communication failures, or irregularconsumption patterns.
Ensure compliance with Measurement Canada and other applicable regulatory requirements relatedto metering accuracy, reverification, and audit traceability
Lead the team in using meter data to support customer service teams in resolving inquiries (e.g.,high consumption complaints, data anomalies).
Analyze consumption patterns and data gaps to identify root causes and recommend correctiveactions.
Develop and report operational KPIs related to data quality, network reliability, and billing readiness.Provide actionable insights that support decision-making across Operations, Customer Care, andBilling teams.
Proficient in data analysis tools (SQL, Power BI, Excel) and techniques for working with large,complex datasets to investigate discrepancies, identify trends, and deliver actionable insights.
Implement and enhance quality assurance (QA) processes to ensure data accuracy, completeness,and timeliness.
Identify opportunities to streamline workflows, automate manual tasks, and strengthen datacontrols.
Collaborate with IT and metering partners to implement system or process improvements thatimprove reliability and reduce downtime.
Lead and develop a high-performing team of data analysts and specialists.Promote cross-functional collaboration and clear communication between Operations, IT, andCustomer Care.
Foster a culture of accountability, problem-solving, and continuous improvement.Strong communication and influence skills, with the ability to translate complex technical or datainsights into clear, actionable messages for stakeholders and senior leadership.
Requirements :
6+ years of experience in Electrical, Mechanical, Data engineering roles in operations data-drivenoperational roles.
Understanding of how operational data is collected, transmitted, and validated, and how it feedsdownstream systems (e.g., billing, analytics).
Ability to interpret technical concepts (Power / water consumption, networks, gateways, MDMsystems) and communicate effectively with IT teams.
Proficiency in using data to investigate and resolve operational or customer issues. SQL proficiencywould be ideal.
Solid understanding of data quality management and performance monitoring processesStrong analytical and problem-solving skills with experience using reporting and visualization tools(Excel, Power BI, etc.).
Proven leadership ability to manage and coach teams, prioritize workloads, and deliver results.Familiarity with sub metering systems and technologies (electric, water, gas, thermal).Experience with Meter Data Management (MDM) platforms or related utility data systems.Exposure to advanced metering infrastructure (AMI / AMR) and IoT device networks.Knowledge of energy management or demand response programs.