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Senior Manager, Operational Data Management
Senior Manager, Operational Data ManagementRecruiting In Motion • Vaughan, ON
Senior Manager, Operational Data Management

Senior Manager, Operational Data Management

Recruiting In Motion • Vaughan, ON
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Client Overview :

Our client, located in the GTA , is a leading provider of utility management services across Canada and is hiring a Senior Manager, Meter Data Management for a full-time permanent position

Responsibilities :

  • Oversee daily MDM operations to ensure accurate and complete data collection from field meters

through to billing systems.

  • Coordinate with IT and vendors to resolve technical or system issues impacting data acquisition or
  • integrity.

  • Manage and continuously improve workflows for data validation, exception handling, and
  • performance monitoring.

  • Serve as the escalation point for metering data discrepancies, communication failures, or irregular
  • consumption patterns.

  • Ensure compliance with Measurement Canada and other applicable regulatory requirements related
  • to metering accuracy, reverification, and audit traceability

  • Lead the team in using meter data to support customer service teams in resolving inquiries (e.g.,
  • high consumption complaints, data anomalies).

  • Analyze consumption patterns and data gaps to identify root causes and recommend corrective
  • actions.

  • Develop and report operational KPIs related to data quality, network reliability, and billing readiness.
  • Provide actionable insights that support decision-making across Operations, Customer Care, and
  • Billing teams.

  • Proficient in data analysis tools (SQL, Power BI, Excel) and techniques for working with large,
  • complex datasets to investigate discrepancies, identify trends, and deliver actionable insights.

  • Implement and enhance quality assurance (QA) processes to ensure data accuracy, completeness,
  • and timeliness.

  • Identify opportunities to streamline workflows, automate manual tasks, and strengthen data
  • controls.

  • Collaborate with IT and metering partners to implement system or process improvements that
  • improve reliability and reduce downtime.

  • Lead and develop a high-performing team of data analysts and specialists.
  • Promote cross-functional collaboration and clear communication between Operations, IT, and
  • Customer Care.

  • Foster a culture of accountability, problem-solving, and continuous improvement.
  • Strong communication and influence skills, with the ability to translate complex technical or data
  • insights into clear, actionable messages for stakeholders and senior leadership.

    Requirements :

  • 6+ years of experience in Electrical, Mechanical, Data engineering roles in operations data-driven
  • operational roles.

  • Understanding of how operational data is collected, transmitted, and validated, and how it feeds
  • downstream systems (e.g., billing, analytics).

  • Ability to interpret technical concepts (Power / water consumption, networks, gateways, MDM
  • systems) and communicate effectively with IT teams.

  • Proficiency in using data to investigate and resolve operational or customer issues. SQL proficiency
  • would be ideal.

  • Solid understanding of data quality management and performance monitoring processes
  • Strong analytical and problem-solving skills with experience using reporting and visualization tools
  • (Excel, Power BI, etc.).

  • Proven leadership ability to manage and coach teams, prioritize workloads, and deliver results.
  • Familiarity with sub metering systems and technologies (electric, water, gas, thermal).
  • Experience with Meter Data Management (MDM) platforms or related utility data systems.
  • Exposure to advanced metering infrastructure (AMI / AMR) and IoT device networks.
  • Knowledge of energy management or demand response programs.
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    Senior Manager Data • Vaughan, ON

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