IT Technical Assistant

Ref ID: 05090-0012444070

Classification: Desktop Support Analyst

Compensation: $23.75 to $27.50 hourly

The ideal candidate for this role will excel at explaining intricate technical information to the non-technical user. Candidates who consider themselves to be driven individuals who are most productive in an active and positive environment will be great fits for this job. You might be the Desktop Support Technician Robert Half is looking for, if that sounds like you. The ideal candidate for this position is motivated and has effective problem-solving abilities. This Desktop Support Analyst role is an ongoing contract / part-time opportunity based in the Toronto, Ontario, area.

Key responsibilities

- Fix computer problems, and recommend appropriate action/solutions

- Support, examine, and repair computer systems, hardware, printers, and computer peripherals

- Organize hardware repairs with the appropriate vendors

- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities

- Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Meet regularly and effectively with ticket submitters

- Provide computer desktop support in accordance with established policies and procedures

-Support IT onboarding activities

Job Requirements:
- 5+ years of desktop support or other related experience

- Active Directory experience preferred

- Proven knowledge of Basic Troubleshooting

- Basic Network Troubleshooting experience highly desired

- Foundational knowledge in Hardware Troubleshooting

- Strong familiarity with Basic Network Troubleshooting

- Microsoft Office 365 experience

- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. https://www.roberthalf.ca/en/mobile">Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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