IT Support Services Engineer NA AGP

Role description :

The IT Regional Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel. The role coordinates all support needs for assigned locations.

Responsibilities :

Provide end user support to office staff and plant personnel

S erve as an escalation point for the Helpdesk while a ccurately record activities in ticketing system

Log equipment details and assignment in asse t management system

Identif y frequent issues and follow escalation procedure for problems / major incidents

Maintain relationship with facility management (Plant Managers Plant Controllers etc . )

Undertake small projects based on business requirements as assigned by manager

Oversee IT contractors for daily support and project activities such timely scheduling and task assignments r eport on completion and quality of work

Identif y gaps or inefficiencies in existing operations and proposes solutions / improvements

Participate in idea generation for improvements and e xecute agreed upon solutions to completion

Contribute to knowledgebase articles and documentation

Submit purchase requisitions as needed for approval by manager and complete t imely receipt s of goods in procurement system

Impart 24 / 7 o n- c all s upport for assigned weeks as the primary point of contact for h igh p riority issues

Minimum skills / qualifications :

Associate s degree and three ( 3 ) years of IT support and / or IT infrastructure experience or Bachelor s degree and one (1) year IT support experience

Excellent critical thinking problem-solving and troubleshooting skills

Excellent written and verbal communication skills

Familiar with IT Concepts : Networking (DHCP DNS LAN WAN etc) Hardware Components (RAM CPU SSD etc) Microsoft Windows 10 Microsoft Office 365

Preferred skills / qualifications :

Certifications such as CompTIA A or Network and Microsoft MD-100 : Windows 10 or Microsoft Office Specialist : Expert

Willingness to obtain one or more common industry certifications within first 60 days of employment

Benefits Offered :

• Medical prescription dental and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Life insurance
• 401(k) retirement plan with company match and an employer retirement contribution
• Paid holidays floating days and vacation
• Short- and Long-Term Disability (STD / LTD)
• Employee Assistance Program (EAP)
• Tuition reimbursement program
• Professional and personal development opportunities through Employee Resource Groups
• Benefits available from day 1 of employment
• Flexible and hybrid working hours

Please note the compensation and benefits information above is accurate as of the date of this posting. Ardagh reserves the right to modify this information at any time in accordance with applicable law.

About Ardagh Group

Ardagh Glass Packaging is a global leader in glass packaging solutions producing packaging for the worlds leading brands. We trace our roots all the way back to the Irish Glass Bottle Company founded in 1932. Since then we have grown rapidly to a team of more than 20000 people with revenues of over $9 billion.

Today we have a presence across Europe Africa and North America.

Ardagh is passionate about sustainability and has a reputation for innovation. We push the boundaries of whats possible pioneering new production methods new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible. We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued can work to their full potential and where their achievements are celebrated. Here at Ardagh we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career come and join our team youll enjoy the journey!

Ardagh Group is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of age race color religion gender sexual orientation gender identity gender expression national origin protected veteran status disability or any other basis prohibited by federal state and local law.

Ardagh Group complies with federal state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. Contact Clare McHugh () if a reasonable accommodation is needed.

Required Experience :

IC

Key Skills

Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis

Employment Type : Full Time

Experience : years

Vacancy : 1