Location(s) : Help Headquarters
Job Type : Full Time Regular
myWork Program : Hybrid
Starting Salary Range : $49,700.00 - $57,200.00
Background Screening Requirement :
- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Employment Verification
- References
Job Purpose
The Administrator, Retail Lending Operations maintains the documentation and securities for the retail loan portfolio and ensures its' safekeeping. The Administrator provides quality, professional, premium customer service and administrative support to branches, other Coast Capital SAvings (CCS) departments and outside agencies. Responsibilities include understanding and applying retail lending policy, efficient and accurate verification of loan documentation and funding / paying out mortgage accounts, and always being aware of ensuring CCS is protected from risk. The Administrator works in a high-paced, volume-driven environment, which includes time-sensitive deadlines, large dollar transactions and attention to detail. Specialized knowledge is required for functions related to progressive mortgages, Letters of Credit, staff accounts, broker / mobile lender applications and Small Business loans. The Administrator must communicate effectively and provide excellent customer service to staff at various levels, including regular interaction with Branch Managers, Directors and outside contacts. Lending Operations works closely with Retail Credit, Credit Risk Review, Credit Control and other related stakeholders, and this position plays a strong role in these partnerships.
This role is hybrid and will require someone to work a Monday-Friday or Tuesday-Saturday schedule depending on business need.
Accountabilities
Administration
Administration duties include advancing mortgages to law firms / customer accounts, which may include disbursing the mortgage, paying out existing CCS loans or external debt and providing a confirmation. Provide mortgage payout statements, which include penalty calculations based on mortgage and document type and security verification at all times, protecting CCS from risk.Discharge of mortgages and personal securities, dependent on loan account. Apply knowledge of Canadian Premier to amend / refund / cancel loan insurance products according to terms of coverage. Complete mortgage / loan renewal preparation, documentation verification, and updates to new terms. Maintain all Letters of Credit and manage all amendments / cancellations.Monthly reconciliation of CMHC, Genworth, HPO, and Ticklers. Other duties include but are not limited to reports, small projects, loan maintenance, assumptions, verification of legal packages from law firms, verification of loan files requested by Credit Risk ReviewChange Management
Keep abreast of lending policy changes / procedures and technology applicable to the position. Respond positively to changes, challenges and new opportunities. Contribute to the process by assisting others, including branch staff and other departments at all times. Actively identify areas that may be improved and present ideas. Act as a resource for the development of existing processes and the implementation of new proceduresCustomer Focus
Provide professional, friendly service to all customers, internal and external. The administrator regularly contacts branch staff, partner departments, management and outside agencies to secure and provide information. Provide technical support and assistance to all customers. Respond promptly and courteously to all work-related inquiries and problems. Resolve issues to mutual satisfaction, referring others as needed for appropriate assistance.Provide alternatives to customers that improve the overall service experience. Take responsibility / ownership for the resolution of situations. Follow up with customers (internal / external) to ensure solutions continue to be satisfactory. Recognize situations that are beyond knowledge level and refer to the correct resources.Operations
Review all loan applications and documentation received for adherence to lending policy and security requirements, ensuring the loan portfolio asset of CCS is protected. Track all loan application packages and maintain the corporate policy for the follow-up and completion of documentation. Consistency in application of policy, procedure and function is a major responsibility of this position.Administrator acts as a technical knowledge resource for lenders and partner departments. Applies learned knowledge when making decisions about exceptions to policy and procedure while considering any risk to CCS. This skill is necessary in the day-to-day environment of lending administration, given the wide scope of situations that are regularly encountered.Risk Management
Responsible for maintaining and storing all retail loan file information - all documentation is reviewed and verified before transfer to the file room. Review / verification includes ensuring documentation adheres to lending policy, securities are registered, and CCS is not at risk when funds are advanced. Underwriting is verified for the quality of information. CCS documentation is reviewed for accuracy and required signatures. Missing information and documentation are reported and followed to resolutionSkills and Qualifications
Minimum 4 - 6 Years of Job-Related ExperienceHigh School Diploma plus some additional post-secondary courses.Strong knowledge of the banking system and loan application SystemMS Office experience (Excel).Equity, Diversity & Inclusion at Coast Capital
Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.
At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.
Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.
Why join Coast Capital Savings?
Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.Mortgage and auto financing benefits . Employees save thousands on their mortgages and auto loans with best-in-category benefits.Real Recognition . We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.An award winning culture . We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
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