Bilingual Customer Service Representative

About Canadian Premier

At Canadian Premier, everything we do is driven by our genuine desire to build connections with our customers – listening, reflecting, responding – and being there for them during the most trying times of their lives. To be the best at what we do, we look for compassionate, creative people who work efficiently, aren’t afraid to make decisions, and are driven to understand how their role fits into our vision; to be the innovative insurer trusted by families to provide financial protection through partners who care.

For more than 60 years, Canadian Premier has been committed to providing financial security to Canadians and their families in the face of uncertainties, insuring over two million customers coast-to-coast. Every day at Canadian Premier means a day spent helping Canadians and their families build secure tomorrow.

Headquartered in Toronto, Ontario, with an office in Burnaby, British Columbia, we are a wholly owned and independently operated subsidiary of Securian Financial, a Fortune 500 company*.

Who we need

Reporting to the Manager, Customer Service, we are adding two Bilingual Customer Service Representatives to our team. You will provide a swift response to customer inquiries, receiving calls to address them. Your day will entail offering support to customers through delivering information and solutions to build loyalty and retain business.

These roles follow an 11am-7pm schedule and can be 100% remote with the expectation to go into the office once a month.

What's in it for you

A collaborative environment where you get to make an impact both on a team and independently. You will enjoy the camaraderie that stems from the support you offer and receive from your team. You will be able to operate with relative autonomy, but your leaders will also be readily available to support you by offering constructive feedback. Your efforts will be instrumental in securing our position as one of Canada’s leading insurance providers. You will be the unseen face of Canadian Premier, offering the dedicated support that builds long-lasting trust with our customers.

What you will do

• Answer customer inquiries. You will respond to inbound telephone calls from customers regarding billing, provisions, benefits, and allowable changes to their contracts. You will also respond to inbound sales calls while offering accurate information about policy transactions and other insurance products.
• Process customer requests. You will handle customer transactions and requests with a helpful attitude and confidence that keeps them on the line as you offer the right solutions to their queries.
• Stay updated on company policy. You will acquire and maintain the knowledge of company policies, their features and benefits, policy contracts, provisions, processing procedures, and government regulations so that you can provide the most accurate information to calling customers.

What you bring

• The communication skills. You have professional fluency in English and French with exceptional written and verbal skills. You have a welcoming demeanor and a charming temperament that translates well over the phone. Your cordial nature is reassuring to customers, putting them at ease as you address their concerns.
• The experience . You have 1-year of experience interacting with customers in a sales and service environment.
• The technical skills. You are capable of using a computer and can work on the Microsoft Office Suite. You are also open to learning to work with the preferred company software as necessary.
• The drive. You are self-motivated to deliver the highest quality experience in customer service. You have the initiative to meet personal and company goals through hard work, and you can encourage other members of your team to do the same.

Why join us

When you're a Canadian Premier employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. For our newest team members to our most tenured, we're committed to being an employer that supports the person you want to be, at work and outside of it. We’re growing – and we want you to grow with us.

At Canadian Premier we know there’s nothing more important than treating each other with respect, compassion, understanding, and dignity. Even though our family has grown over the years, we still maintain the entrepreneurial spirit that got us started. https://youtu.be/4smwYAVRZQA"> Watch this video to learn more about our core values and our Canadian Premier family.

Be part of a fast-paced company that offers you exciting opportunities to advance your career while you contribute to helping Canadians build secure tomorrows.

Many of the individuals who lead our team have an impressive tenure with us, and every single one of them will tell you, it’s about the people—the people we serve and the people we work with. We’re a small organization with flexibility, openness, and responsiveness; with the security and resources to continue to do our work in a way that makes the most impact on our customers.

Be a part of a place guided by people-focused not profit-driven values: Communicate openly, be accountable, be curious, celebrate together as one family.

This is a place that stands behind work-life balance, an accessible leadership team, transparent communication, and an atmosphere that can only be described as family-focused. We continue to promote an engaged work-life balance throughout the pandemic with initiatives that include virtual town halls, casual online coffees, mental health workshops and employee appreciation packages. The very nature of what we do – listening to our customers – is the foundation of how we collaborate, learn from one another, embrace diverse perspectives, and hold each other up.

If you have the majority of the qualifications we’re looking for and you’re interested in joining the team, we encourage you to express your interest by submitting an application. Apply now.

Canadian Premier is committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Canadian Premier will provide reasonable accommodations available to applicants with disabilities upon request during the recruitment process. Please contact hr@canadianpremier.ca for accommodation requests.

* Securian Financial is the marketing name for Securian Financial Group, Inc. and its affiliates. Insurance products are issued by its affiliated insurance companies. 2020 Fortune 500 Companies List, May 2020.