Managing Director, Loyalty & Partnerships

Managing Director, Loyalty & Partnerships

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products. Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save‑On‑Foods and other well‑known grocery banners. With nearly 300 retail locations, we employ more than 30,000 team members.

We have an exciting opportunity for a full‑time Managing Director, Loyalty & Partnerships to join our More Rewards team in Langley, BC.

Reporting to the Vice President, Customer Loyalty, the Managing Director, Loyalty & Partnerships is responsible for the strategic advancement of the More Rewards program. This role oversees the design, direction, and execution of loyalty strategies that strengthen customer value, drive measurable business impact, and support the broader objectives of Pattison Food Group.

Responsibilities

• Define and lead the long‑term strategy for the More Rewards program, identifying growth opportunities and ensuring alignment with enterprise priorities.
• Manage a team of loyalty professionals, providing clear direction, operational discipline, and a focus on performance and accountability.
• Collaborate closely with PFG retail banners and cross‑functional teams to drive integration of loyalty priorities, support key initiatives, and advance customer‑centric decision making.
• Oversee the partner ecosystem, maintaining strong relationships and negotiating agreements that enhance program value, reach, and financial performance.
• Accountable for loyalty financial performance, including target setting, forecasting, budgeting, and return‑on‑investment assessments.
• Use data and analytics to understand customer behaviour, guide strategy, and evaluate program effectiveness. Champion measurement discipline and a test‑and‑learn mentality.

Qualifications

About You

Insight‑driven – uses data and analytics to inform decisions and evaluate program performance.

What We Offer

In addition to a highly competitive salary, we offer a wide range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

The compensation for this position is based on location, education, skills, experience and other factors.

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