Senior Business Process Manager

General Description :

The Senior Business Process Manager drives cross-functional business process transformation and enables AI-powered workflows responsibly and at scale. This role combines deep process engineering expertise with the ability to design future-state value stream processes that incorporate automation and augmentation that produce measurable improvements. They ensure that every improvement initiative starts from a strong process foundation and aligns to enterprise standards as a culture champion for continuous improvement and operational excellence.

How Will I Make an Impact? :

1) Process Discovery & Redesign

• Develop and execute a roadmap for process re-engineering with automation and AI that prioritizes high-impact areas of the business that have the appropriate AI maturity and readiness where improvement can be quantitatively measured.
• Lead facilitated workshops to mapcurrent-state, cross-functionalvalue stream workflows, uncover pain points, waste and non-value add activities, and challenge entrenched behaviours using industry best practices across many functions.
• Ask critical, provocative questions to shift teams from “familiar but inefficient” patterns and inspire future-state thinking.
• Design future state processes in collaboration with stakeholders.
• Identify opportunities for automation or augmentation within redesigned workflows and articulate requirements for technical teams.
• Document and maintain a centralised process knowledge base with enterprise SOPs, maps, and prioritised backlog for transformation.

2) Standards & Governance

3) Ways of Working & Change Enablement

Competencies :

Skills :

Suggested Qualifications / Experience :

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range$90,000—$116,500 CAD

Don’t meet every single requirement?  We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome :

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L :

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.