Senior Business Process Manager

General Description:

The Senior Business Process Manager drives cross-functional business process transformation and enables AI-powered workflows responsibly and at scale. This role combines deep process engineering expertise with the ability to design future-state value stream processes that incorporate automation and augmentation that produce measurable improvements. They ensure that every improvement initiative starts from a strong process foundation and aligns to enterprise standards as a culture champion for continuous improvement and operational excellence.

How Will I Make an Impact?:

1) Process Discovery & Redesign

• Develop and execute a roadmap for process re-engineering with automation and AI that prioritizes high-impact areas of the business that have the appropriate AI maturity and readiness where improvement can be quantitatively measured.
• Lead facilitated workshops to mapcurrent-state, cross-functionalvalue stream workflows, uncover pain points, waste and non-value add activities, and challenge entrenched behaviours using industry best practices across many functions.
• Ask critical, provocative questions to shift teams from “familiar but inefficient” patterns and inspire future-state thinking.
• Design future state processes in collaboration with stakeholders.
• Identify opportunities for automation or augmentation within redesigned workflows and articulate requirements for technical teams.
• Document and maintain a centralised process knowledge base with enterprise SOPs, maps, and prioritised backlog for transformation.

2) Standards & Governance

• Develop blueprints and design standards for AI-enabled processes focused on simplicity, clarity, compliance, and scalability.
• Maintain a registry of operational assets and ensure process lifecycle governance (intake → design review → production → monitoring).
• Create and update governance materials such as design checklists, approval workflows for new automation initiatives, version-controlled templates for process maps and agentic designs and audit logs and dashboards for tracking usage, ownership, and performance.

3) Ways of Working & Change Enablement

• Leverage agile and PMI project management practices to manage work.
• Teach stakeholders on lean, agile, and process improvement practices; publish playbooks and guidance to accelerate adoption within functions.
• Guide teams on how to make decisions on when to apply automation and AI.
• Communicate complex ideas simply and persuasively to senior leaders and cross-functional teams.
• Stay up to date with industry trends, process improvement tools, and emerging technologies to continuously improve efficiency.

Competencies:

• Challenger Mindset: Comfortable professionally questioning legacy behaviours and influencing stakeholders toward bold redesigns.
• Business acumen: Thrives in an organization that is simultaneously mission, growth, and business-driven.
• Governance Acumen: Familiar with compliance, risk frameworks, and lifecycle management for automation initiatives.
• Adaptability: Excels and quickly executes in an environment of rapid change, minimal structure, and high expectations.

Skills:

• Communication: Outstanding communication skills with a great reputation for communicating highly complex ideas and concepts with simplicity, power, and emotional impact.
• Facilitation Mastery: Skilled at running structured workshops, driving alignment, and surfacing hidden constraints.
• Process Expertise: Deep experience in modelling, requirements gathering, and continuous improvement.
• Data Analysis: Proficient in analysing data to identify areas of opportunity or to assess incremental improvements.
• AI Awareness: Conceptually understands AI-enabled workflowsand can design at a high level (not hands-on coding) with strong AI prompting and validation skillsets.

Suggested Qualifications/Experience:

• 8–10+ years in business process engineering, operations, or analysis in global tech environments.
• Proven track record of facilitating transformation workshops and delivering measurable process improvements.
• Experience experimenting with automation and agentic workflows
• Certifications: Lean Six Sigma (Black Belt preferred); Agile/Project/Change Management (PMP, CSM, Prosci) a plus.
• Strong communication and stakeholder management skills; thrives in ambiguity and rapid change.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range$90,000—$116,500 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.