Tech Support Professional

Overview

Technical Support Professional - Managed Services Provider (In-Office Only)

Location : BC Lower Mainland

Type : Full-Time, Permanent

Work Arrangement : In-office only (not hybrid, not remote)

About The Role : We are a Managed Services Provider (MSP) supporting a wide range of business clients across different industries and technical environments. This role is ideal for someone who enjoys variety, problem-solving, and direct client interaction , and who understands the pace and structure of MSP work.

This is not a single-environment internal IT role. You’ll support multiple clients, manage competing priorities, and work within a structured, ticket-driven support model. This role is in-office only. Remote or hybrid arrangements are not available.

What You’ll Be Doing

• Supporting multiple client environments across desktop, user, and system-level issues
• Working in a ticketing system to track, prioritize, and resolve issues
• Communicating clearly with clients and teammates
• Supporting Microsoft 365, endpoint devices, security tools, and client infrastructure
• Escalating issues appropriately and following defined processes

What We’re Looking For

Required

Strongly Preferred

Internal IT experience is an asset but does not replace MSP experience.

Why People Like Working Here

We’re serious about the work — not stiff about the environment.

Learning, Growth & Development

We Actively Support Professional Development

Growth here is based on capability, reliability, and performance , not politics or tenure.

Additional Assets (Not Required)

Important Notes

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