Family Success Manager

Location : Toronto / Vancouver

Who We Are :

InGenius Prep was founded in 2013 by law students at Harvard and Yale. In that time, the company has grown to a team of more than 190 full-time employees, 600 part-time employees, as well as offices in the U.S., Canada, China, amongst other countries.

What We Do :

Our primary focus is assisting students in applying to U.S. Colleges and Graduate schools. Our company is fast-paced and exciting. We operate as a team, and everyone is given opportunities to advance in the organization.

How You'll Help :

我们正在寻找一位细致、可靠、善于沟通的家庭支持顾问 成为学生与家长在整个留学规划旅程中的陪伴者和桥梁 。您将代表公司与家长保持高质量、持续的沟通同时与内部导师团队紧密协作确保服务顺利进行。

We're looking for a thoughtful, dependable, and communicative Family Success Manager to act as a trusted bridge between families and our internal advising team. You'll be the key point of contact for parents throughout their child's study abroad journey—providing timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals.

What You'll Do :

1. 家长最安心的沟通窗口 The Trusted Contact for Families

• 主动与家长建立长期、积极的沟通关系及时反馈学生在学业、申请等方面的进展
• 了解每个家庭的关注点、沟通习惯和期望给予适当建议和情绪支持
• 遇到问题时第一时间回应与协调让家长感到被理解和支持
• 基于学生学习路径的变化或新目标协助匹配相关的支持产品如课程、导师服务或外部资源
• 收集反馈并协助服务流程优化提升客户口碑与转介绍率
• Build long-term, positive relationships with families and keep them informed on academic planning and application progress
• Understand each family's concerns, preferences, and expectations, offering encouragement and insight
• Respond promptly and helpfully when challenges arise, ensuring families always feel heard and supported
• Proactively suggest internal offerings—such as courses, mentorship, or partner programs—based on the student's progress and future goals
• Collect feedback to support continuous improvement of the customer journey and enhance client satisfaction and referral rates

2. 项目进度与服务质量保障 Project Progress & Service Quality Oversight

3. 跨部门沟通与协作 Cross-Department Collaboration

You'll be a good fit if you :

加分项Preferred but Not Required

What We Offer :

Benefits :

InGenius Prep offers employees a competitive salary along with paid time off, parental leave, remote work flexibility, professional development and a fun, collaborative work environment.

What We Believe :

InGenius Prep is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.