Salesforce Business Analyst

Responsibilities

• Document functional requirements, user stories, process flows, and acceptance criteria.
• Log, track, and verify defects in the issue‑tracking system (e.g., Jira).
• Collaborate with Salesforce developers, Architect and administrators to translate requirements user stories in JIRA
• Produce detailed specifications and mock‑ups for business processes, SalesForce solutions and integrations / managed packages (e.g., with financial systems, document management)
• Support Agile delivery by prioritizing backlogs along with the product owners
• Track progress, manage risks, and communicate status to stakeholders
• Define and execute UAT and system‑integration test plans, validating that delivered functionality aligns with requirements.
• Develop user guides, release notes, and training materials for new Salesforce features and processes working closely with the Project and Change pillar and the Training team.
• Conduct workshops and hands‑on training sessions to drive adoption and user proficiency working closely with the training team.
• Support with release readiness reviews and support production deployments

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