Customer Logistics Representative

Job Title

Customer Logistics Representative (CLR)

Job Location

Markham, ON

Job Duration

12 Months (possibility of extension)

Job Summary

• The Customer Logistics Representative (CLR) is owner of the customer relationship from an operations perspective.
• The incumbent has direct responsibility for delivering outstanding customer experience to an assigned portfolio of accounts within a territory.
• The incumbent handles both the execution of tactical processes such as customer order intake, order management, order follow-up and troubleshooting, as well as critical initiatives using business analytics to influence customer collaboration.
• The CLR will also engage with internal partners to provide resolution to customer complaints.
• The CLR will monitor key performance indicators (KPI’s) to track progress of the efficiencies and value-added services offered to the customers.
• This role also involves extensive collaboration with multiple business partners including Distribution, Transportation, Sales and Marketing, and Planning.
• CLS strives to strengthen customer trust by providing enterprise customer & logistics services that improve the customer experience while ensuring a safe and compliant supply chain.

Major Responsibilities

1. Value Add

An increase of the number of orders sent electronically to Pharmaceutical.

2. Tactical

3. Process & Projects, Data and Analysis

Job Knowledge Requirements

Top Three Skills

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