information technology (IT) support technician

Horstman Canada Inc.
Brampton, ON, CA
28,85 $ / heure
Permanent
  • Education :
  • Expérience :

Education

College / CEGEP

Work setting

Private sector

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Manage incidents

Computer and technology knowledge

Veritas Netbackup

Transportation / travel information

Public transportation is available

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Sound discrimination
  • Sitting

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Experience

2 years to less than 3 years

Health benefits

  • Dental plan
  • Health care plan

Financial benefits

  • Registered Retirement Savings Plan (RRSP)
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 40 hours per week
  • Il y a plus de 30 jours
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