Technical Services Solutions Consultant

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. While the location of this posting says Toronto, qualified Resolverites are encouraged to apply regardless of location.

As a Technical Solutions Consultant, you’re instrumental in Resolver’s strategy to provide integration subject matter expertise to our customers.

With a key focus on partnering with Services, Product, DevOps and QE to implement successful migrations and / or integrations, you will also support Sales and Customer Success Managers to scope and quote custom integrations. We are all about internal cross collaboration to drive continuous improvement within tech services!

You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and your voice will contribute to a great organization (that’s us by the way!)

About Resolver :

Resolver is a high‑growth SaaS company whose intuitive, no‑code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non‑hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work seven years in a row!

Your day to day – let’s break it down!

Project Delivery (70%)

Measures of success : Customer feedback (NPS, references), peer feedback, 30% utilization, project margin, and number of implementation reruns.

Support gathering project requirements needed to facilitate migrations and / or integrations.

Leverage attention to detail and impeccable organizational skills to manage, configure, and assist multiple customers with various data migration and / or integration requirements.

Develop a strong product knowledge to optimize customer satisfaction.

Apply relational database spreadsheet skills to support migration and / or integration.

Leverage data migration tools and programming scripts.

Provide API support.

Understand external data and best methods to integrate with Resolver platforms.

Perform data validation tests before and after importing data to improve data quality.

Support UAT in accordance with established standards.

Test and troubleshoot migration and integrations between applications.

Analyze and resolve technical and application issues.

Technical Support (15%)

Measures of success : Timely resolution of Production integration issues.

Troubleshoot Customer production issues relating to Tech Services deliverables (e.g. integrations).

Perform tasks as a second‑tier support to our application support team.

Provide best practices and resolutions along with documentation to enable support team members.

Documentation & Reporting (10%)

Measures of success : Participation in process refinement activities, contribution to development of enablement content, contribution to LLs and FAQs.

Consolidate and maintain technical documentation, integration guides, and migration documentations.

Participate in constantly enhancing the quality and efficiency of Resolver’s Technical Services delivery via cross‑department collaboration.

Pre‑Sales – Custom Integration (5%)

Measures of success : Participation in presales activities, timely and accurate work estimates, timely and accurate Statement of Work.

Support the Tech Services Team Lead in discovery sessions and / or blueprinting workshops to capture project success factors and define project scope for custom integration projects.

Support the documentation of custom integration project scope and work estimates in the form of a Statement of Work.

People who excel

Experience in technical consulting with a strong ability to comprehend and troubleshoot complex technical issues.

Degree or diploma in Computer Science / Information Systems is preferred.

Strong technical aptitude; specifically, solid understanding of object‑oriented programming concepts; relational database design and querying concepts.

Exposure to MS SQL Server scripting, SQL Server Reporting Services.

Exposure to client / server and service‑based application development.

Exposure to data migrations, integrations, APIs would be added advantage.

Working experience with JSON data formatting.

Experience with SaaS & iPaaS solutions.

Strong ability to interact well with customers and collaborate effectively with internal stakeholders to manage competing priorities and achieve organizational results.

What we’ll give you in return

Health and Wellness Benefits : 100% paid by us for health and dental from day one. Vision care every 12 months plus a wellness / fitness reimbursement.

Professional development : External learning budget, regular workshop cadence, e‑learning, Career Development Program, and Coaching Program for all managers.

Vacation : Open policy; typical 3–4 weeks off a year.

Parental leave : 100% top‑up for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.

Flexibility & trust : Remote‑first placement with option to work in‑office as preferred.

Back in the office : Snacks, beverages, and in‑office games (Switch, chess, ping‑pong) and team socials.

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com.

#J-18808-Ljbffr