Call Center Specialist

Ref ID: 05090-0012414993

Classification: Call Center Specialist

Compensation: $17.95 to $21.75 hourly

Are you looking for a friendly call center/survey processing environment? Are you interested in all things' customer service? Robert Half is seeking a Hybrid (Inbound & Outbound) Call Center Specialist to provide processing, surveying and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation while utilizing your communication and customer service skills, then working for this highly regarded team is for you.

Working as a Hybrid (Inbound & Outbound) Call Center Specialist, your efforts will help to increase the efficiency, speed, and quality of application processing as well as survey data collection. Utilities Call Centers systems to deliver caring and knowledgeable customer support and to collect survey responses regarding customer’s experiences about single programs or entire utility program portfolios. Motivated Call Center Specialist will log off work every day knowing that you, personally, have made an impact on the world. Apply today, this position will be filled quickly by the end of this week!

Duties and Responsibilities of Call Center Specialist:

• Provides basic troubleshooting and recommend solutions
• Data Entry - enters data into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets, and verifies data to be entered
• Maintains an electronic and hard copy filing system of applications, rebates, and other supporting documents
• Provides customer service activities such as responding to emails and phone calls
• Provides exceptional customer service and call handling in a customer centric environment while safeguarding confidential customer information
• Collect customer responses, enter data accurately, code calls appropriately and correctly
• Place outbound calls to existing customers in a timely and efficient manner
• Identify customers’ needs, clarify information, research issues/concerns and provide solutions and/or alternatives
• Follow communication “scripts” while maintaining standard quality and performance metrics for supported campaigns
• Communicates effectively as part of a team approach with other departments in servicing customers
• Engage in team building activities to help team members understand, embrace, and achieve key performance indicators (lead by example)
• Willing to support any program within the department as assigned
• Using Excel to prepare reports and manage data
• Other duties as assigned

Job Requirements:

Essential Skills and Experience of Call Center Specialist:

• Minimum of a high school diploma or equivalency
• Minimum 6+ months of related work experience in a call center environment
• Experience in data entry processing and customer centric call center environment preferred
• Experience working in energy efficiency or utility fields a plus
• Conversational knowledge of English as well as Spanish, Mandarin or Cantonese is a plus
• Proficiency in 10-key data entry from computer keyboard
• Experience with various Microsoft programs, including Word, Excel, Access
• Excellent written and verbal communication skills
• Must be able to follow written and verbal directions as they are given
• Ability to complete 8-hour shifts daily
• A positive, proactive, and customer-friendly outlook
• Strong attention to detail
• Ability to be highly organized and prioritize multiple tasks

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. https://www.roberthalf.ca/en/mobile">Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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