Chief of Staff

Were a healthcare platform for humans designed for real life. Pocketpills is Canadas leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible affordable and built for people like you. Driven by our passion for innovation and customer-care weve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast over 800000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.

We founded Pocketpills as a solution to fix the broken system that made getting care harder than it needed to be. We dont believe long line ups at the doctors office confusing refill protocols & one-size-fits-all advice actually fit with what Canadians need so weve changed the game. Powered by pharmacists engineers doctors clinicians & service experts our platform redefines the world of wellness from personalized treatment that actually feels personal to truly effortless refills including free friendly delivery. Because we do believe Canadians deserve a better way to manage their most important asset their health.

Discover the healthcare platform that feels Delightfully Human. With Pocketpills complete care is right in your pocket.

About the Role :

Youll be responsible for owning the end-to-end execution of strategic projects across the organization managing multiple simultaneous projects that span departments and functions This includes coordinating cross-functional teams tracking progress across parallel workstreams identifying risks early and proactively removing blockers to ensure timely and successful delivery. The role demands strong organizational agility and the ability to drive alignment across diverse stakeholders while juggling competing priorities.

Youll work closely with CXOs and leaders across Product Engineering and Marketing the most frequent collaborators to manage multiple high-impact programs across the company. Youll also engage with Operations and Finance teams as needed to ensure alignment accountability and effective execution at every stage.

This is a hands-on execution-focused role where your ability to drive results influence stakeholders and keep initiatives moving forward will directly impact the organizations success.

Job Duties

Project Execution & Delivery

• Lead high-priority projects and initiatives from concept to completion ensuring alignment with executive objectives.
• Assess risks resources and work requirements and develop actionable plans for successful delivery.
• Manage and drive multiple concurrent projects across different functions balancing priorities and ensuring the consistent delivery of results.
• Monitor progress track metrics and ensure accountability across cross-functional teams.

Stakeholder Engagement & Communication

Operational Excellence & Support

Qualifications & Experience

Preferred Skills :

Benefits :

Join our team and enjoy a benefits package designed to support your health and well-being including dental and vision care as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance youll receive paid time off including vacation days. Additionally we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!

The annual compensation is based on a number of factors and may vary depending on job-related knowledge skills experience and alignment to the market .

Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs.

Required Experience :

Senior IC

Key Skills

Compliance Management,Customer Retention,Quality Assurance,Customer Service,Extensive Knowledge,Account Management,Front Office,Telephone Calls,Needs Analysis,Cold calls,Business Relationships,Customer Complaints,Sales Goals,Sales Process,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1