Service Department Manager

Job Description

Be part of what makes us different.

In this leadership role, you’ll partner with the Store Manager and Front-End Specialist to bring Farm Boy’s vision of delivering the best fresh shopping experience to life. You’ll take ownership of front-end operations while building a high-performing, engaged team that provides outstanding service to every customer. Through coaching, collaboration, and strong operational oversight, you’ll help create a store environment rooted in trust, teamwork, and excellence. Here are some of the other ways you’ll help us stand out :

• Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
• Collaborate with the Store Manager and Front-End Specialist to execute strategies that achieve business goals and operational success.
• Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
• Recruit, train, develop, and motivate a high-performing front-end team through interviewing, performance reviews, coaching, recognition, and ongoing development — all while maintaining the highest standards of confidentiality and trust.
• Safeguard financial integrity through effective safe management, documentation, and record retention, overseeing refunds, cashier over / short reporting, and float audits.
• Promote compliance with company policies and government regulations as communicated through management meetings, operational manuals, employee handbooks, and written directives.
• Ensure consistent adherence to all Safe Food Handling and Health & Safety policies, procedures, and regulatory standards.
• Oversee daily front-end operations and deliverables including cash service, overrides, cart retrieval, scheduling, payroll support, and overall department cleanliness.
• Participate in store coverage rotation as Manager on Duty, including opening and closing procedures and emergency response support, as required.
• Manage Floral Department operations, including merchandising, ordering, inventory control, and financial performance
• Contribute to overall store success by undertaking additional responsibilities as required.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

What we bring to the table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers :

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.