Operations Manager

We are seeking a hands-on Operations Manager to oversee field operations, quality control, client relations, and staff leadership for a growing commercial cleaning company.

This role is highly active and field-focused — you will visit client sites daily, conduct audits, manage inventory, train associates, handle client communication, and provide quotes to new potential clients from leads we generate.

You must be comfortable working evenings and Saturdays , as most staff work during these times. This is a role for someone who wants autonomy, leadership responsibility, and a direct impact on company growth.

Key Responsibilities : Client Visits, Communication & Quality Control

• Conduct routine onsite audits to ensure high-quality cleaning standards.
• Maintain strong communication with clients — updates, service reviews, and prompt resolution of issues.
• Build trust-based relationships that support retention and long-term satisfaction.
• Attend site visits for new business leads and provide quotes based on client needs.
• Follow up on inquiries professionally and help convert leads into new contracts.
• Work closely with ownership to refine pricing and service scopes.
• Lead, motivate, and support cleaners and supervisors.
• Train new associates and continuously coach staff on best practices and quality expectations.
• Address performance issues quickly and fairly.
• Foster a positive, reliable, client-focused culture.

Operations, Scheduling & Inventory

Business Improvement & Profitability

Requirements

What We Offer

Additional Information

This job description covers primary duties but is not exhaustive. Additional responsibilities may be assigned to support operations.

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