Service Manager

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?

Your new opportunity might be right here.

We are looking for a CRANE Service Manager to join our service team in Surrey.

Job description : Mission :

Working with some of the top mobile Crane brands in the world such as : Manitowoc, Grove, National, Fassi and Kone Lift Trucks, the Crane Service Manager is responsible for exceptional Customer Satisfaction levels. The Crane Service Manager overseas daily operations and management of the Crane Service Department, including all applicable KPI’s and Metrics, as well as the Health and Safety of the employees. The candidate will ensure Technicians are effectively utilized and are scheduled efficiently to meet customer needs.

Main Responsibilities :

• Responsible for the overall management of activities and personnel within the Service Department to ensure it is being run safely, efficiently and profitably in accordance with the budget.
• Primary liaison with the customer to diagnose the extent and type of service required including follow-up and dispatch mechanic to clients for repair.
• Ensuring that Health and Safety requirements are being strictly adhered to including toolbox meeting and inspections; for the goodwill of all, follow up company’s policy.
• Providing recommendations / requests regarding hiring / dismissals / disciplining of service department staff.
• Communicate clearly the extent of service required to all Service employees to ensure accurate and prompt responses.
• Ensure staff are customer focused, professional and adequately trained to perform their functions.
• Structure shop and field procedures to monitor the quality of work and drive customer satisfaction including dispatch to ensure prompt response to customer inquiries.
• Ensure Technicians complete work in a timely fashion with minimum rework, striving for responsive customer delivery times.
• Ensure customer accounts are in good standing before service staff creates customer orders to billing to avoid delays.
• Organize and maintain the workshop, all tooling, and service trucks, to promote the safe and efficient execution of tasks.
• . Manage Crane customers within the region through networking, proactive customer service. Identifying needs and presenting solutions for customers.

Long Description

CORE COMPETENCIES :

Excellent written and oral English skills;

Above-average computer skills;

Leadership skills;

Ability to work in a team environment;

Ability to work within strict timelines.

EDUCATION / TRAINING :

Certified journey person technician

PARTICULAR WORKING CONDITIONS

Work is done primarily in a combination of office and shop environment with frequent walks in the shop

May also require visits to customer's location

The work requires moderate physical effort including bending, kneeling and walking

HEALTH & SAFETY :

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors Construction Equipment ST safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences / accidents / near misses according to company policies.

Nors Construction Equipment ST is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors Construction Equipment ST will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

Job Type : Full-time

Benefits :

RRSP Plan

Dental care

Disability insurance

Extended health care

Life insurance

On-site parking

Paid time off

Vision car

Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you!

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.

making it work. making it happen.