Service Advisor

Job Description

Job Description

You have a passion for cars and the automotive industry.

You love talking to new people and building relationships.

You are motivated by reaching set targets and goals.

You are a driven person and enjoy providing excellent customer service.

You are looking to join an amazing team of people to grow with.

If this sounds like you, you could be the newest Service Advisor to join our team at

Laurentian Chrysler, and we want to hear from you!!

The Palladino Auto Group started as a family business and has kept that value as it has grown from 1, to the current 10 locations across Ontario.

Our teams work together like family, and are a close group.

We are looking for great people who want to work for an organization with a dynamic like this. We work hard, we work smart, and we have fun doing it!

If you work for the Palladino Auto Group, you will be supported, challenged, and inspired by your team.

What is it?

The Service Advisor is the first point of contact for customers coming in to our Service department, and build lasting relationships with their customers, and advise them on the best practices for keeping their vehicles safe and properly maintained. The Service advisors work with our sales team, service appointment coordinator and experienced technicians to provide the outstanding service that our customers have come to expect.

What can I expect?

A new Service Advisor who joining our team will be fully trained on all of the processes and software they will be using, including the overall aspects of the parts and service departments of the dealership. They begin with learning about each department in the dealership to understand how they all work together. In detail they are trained on the various parts and service related tasks. Our teams work together and learn from the best. Service Advisors are be responsible for executing service processes with diligence, customer service and safety in mind. They are required to provide each customer with a personalized service experience in order to foster excellent relationships. This position also requires that each customer is provided with an experience that earns the right to their business.

The working hours for this position will be usually day shifts with occasional weekends or evening shifts.

The Palladino Auto Group is renowned for fostering professional growth in our team members. We are confident providing growth and development opportunities, helping people build thriving careers.

What do I need?

The minimum schooling requirement is a High School Diploma or equivalent.

Experience in automotive customer service is preferred.

Some of the things that will make you successful in this position are :

• Being a collaborative professional who promotes teamwork and works cohesively within a team-oriented environment
• Excellent computer skills
• Attention to detail with excellent customer service skills
• Outgoing, enthusiastic and self-starter
• Interpersonal skills and conflict resolution skills
• Exceptional product knowledge, communication skills,  ability to explain concepts and situations.

Compensation :

The Palladino Auto Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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