Manager, Care & Repair Operational Excellence

Overview

Department :Supply Chain Excellence–ReBIRD– Care & RepairOperations

Reports to: Director, Care & Repair Ops

Your Opportunity at ARC’TERYX:

As the Manager of Care & Repair Operational Excellence, you will lead and champion process and continuous improvement that elevates the guest experience as well as optimize operations throughout our Care & Repair network. This role offers the opportunity to be a change maker by measuring our services through data and insights and developing and executing industry leading continuous improvement initiatives. You will work closely in collaboration with After-Sales, Retail Ops, Tech, Manufacturing as well as the broader Supply Chain and ReBIRD team to optimize operational efficiency.

This role is based out of our North Vancouver office and is open to hybrid remote work.

Meet Your Future Team

Circularity is at the heart of Arc’teryx’s sustainability vision. Through a program that we call ReBIRD, we service, care for, and give our gear multiple lives. By joining the Care & Repair Ops team, you’ll be part of an innovative space where technology, sustainability and guest experience intersect. This is your chance to make a real impact—driving change, shaping the future of circularity in fashion, and building solutions that matter. If you’re passionate about circularity, creating meaningful guest experiences, and continuous improvement, this is the team for you.

Responsibilities

• Partner with Care & Repair Operations team to oversee the maintenance, management and adherence of processes and operations within our global repair network
• Develop and lead ReBIRD Center of Excellence
• Analyze ongoing operational processes and lead initiatives to streamline workflows, eliminate waste and optimize resources to enhance overall operational performance in our global repair network
• Develop and deliver a multi-year strategic roadmap that enables scalable operations for global standards
• Support regional teams in identifying gaps and opportunities to refine and streamline operations for global standards
• Expand performance metrics and meaningful KPIs to evolve and elevate operations as well as the guest experience
• Work in collaboration with ReBIRD analytics team to build reports and dashboards to track progress, identify issues, and provide actionable insights to internal and external stakeholders
• Build and lead a high performing operational excellence team that challenges the status quo in driving meaningful and impactful change

Future Focus

• Partner with Care & Repair Operations team to ensure scalability and efficiency of operations in our expanding and evolving global network
• Partner with Care & Repair Innovation team to streamline RM operations to ensure scalability
• Partner with broader ReBIRD and guest services team for service excellence
• Support various Arc’teryx circular initiatives, including repairability and disassembly workflows

Qualifications

• You have a bachelor’s degree in supply chain, apparel, operations or engineering or equivalent industry/related business experience
• You have 5+ years experience in a related role within a global organization, leading operational excellence and/or continuous improvement initiatives
• You have 5+ years experience leading and managing a high-performing team
• You demonstrate proficiency and passion for lean methodology, tools and principles with strong experience applying Lean and Six Sigma
• You have strong analytical and problem-solving skills
• You are proactive in identifying root causes and developing solutions
• You have experience leading projects with cross-functional stakeholders and facilitating meetings and workshops
• You demonstrate the ability to build relationships, negotiate, influence and manage change in a complex global environment
• You have experience with vendor management
• You have experience translating information between technical and non-technical players and have excellent communication skills
• You remain highly flexible and adaptable when faced with ambiguity
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to leaving it better
• You are able and willing to travel (domestically and internally)
• Your passion for work is paralleled by your passion for getting outside and living it

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better. Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.

Compensation: A reasonable estimate of the pay range is CAD$105,000 - CAD$131,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience. Please note that the range details above reflect the base pay only and do not include our competitive bonus program and benefits that we offer.