26-013 UIUX DesignerMorson • Oshawa, Ontario, Canada
26-013 UIUX Designer
Morson • Oshawa, Ontario, Canada
Il y a 1 jour
Type de contrat
- Temps plein
Description de postePlan and conduct interviews contextual inquiries surveys moderated and unmoderated usability tests and accessibility evaluations. Synthesize findings into personas journey maps service blueprints and opportunity backlogs that directly inform designs. Define clear content structure navigation patterns and search experience for the ServiceNow employee portal and workspaces. Organize knowledge articles catalog items and case entry points to reduce time to find and time to complete tasks. Design endtoend flows for requests approvals incidents cases and risk assessments including edge cases and error states. Produce wireframes interactive prototypes and highfidelity mockups that leverage native ServiceNow capabilities and proven patterns. Establish and maintain a ServiceNow design system including components styles content guidelines and accessibility criteria based on the Web Content Accessibility Guidelines. Document usage guidance and contribute reusable templates for request forms knowledge articles service catalogs and workspace layouts. Write clear concise and inclusive microcopy for buttons labels help text validation messages and notifications. Partner with knowledge managers to improve article structure reading level and search relevance. Ensure all experiences meet the Web Content Accessibility Guidelines Level Two including keyboard navigation color contrast focus order and screen reader support. Conduct regular audits and guide engineers on remediation steps. Define success measures such as task success rate time on task error rate satisfaction score adoption rate request deflection rate and resolution time. Build and maintain an experience scorecard for leadership visibility; run experiments and release iterations that improve these measures. Work closely with product owners platform engineers business analysts process owners and change management teams to deliver designs that are feasible secure and costeffective. Provide design specifications assets and acceptance criteria; review builds and conduct usability validation before release. MustHave : A bachelors degree or equivalent practical experience in user experience design interaction design digital design or a related field with formal training in humancentered and accessible design principles. MustHave : At least five years of experience designing user experiences for enterprise or internal service platforms supported by a portfolio demonstrating research workflow design and usability improvements. MustHave : Strong skills in user research journey mapping interface design and content clarity with the ability to translate employee needs and business requirements into intuitive digital experiences. Preferred : Experience designing within the ServiceNow platform or similar workflowbased systems including service portals request forms case management and selfservice content. Preferred : Professional certifications or formal training in user experience service design accessibility standards or ServiceNow application or platform design.
Job Description
Title : UI / UX Designer 26-013
Resume Due Date : Monday February 9
th
2026 (5 : 00PM EST) Number of Vacancies : 1
Level : MP5 $80-$100 / hr INC
Duration : 24 months
Hours of work : 35
Location : CHQ 1908 Colonel Sam Drive Oshawa (hybrid 3 days remote)
Job Overview
The User Interface and User Experience Designer is responsible for understanding employee needs mapping current and future journeys and designing intuitive accessible and consistent experiences across the ServiceNow platform. This role improves the usability and adoption of key workflows in Information Technology Service Management Human Resources Service Delivery Security Incident Response and Vendor Risk Management while establishing a scalable design system and experience roadmap aligned to business outcomes.
Experience Strategy and Roadmap
- Create a multiquarter experience roadmap for the ServiceNow platform aligned with business outcomes such as request resolution time employee satisfaction case deflection and policy compliance.
- Prioritize improvements using evidence from research analytics and service performance data.
Employee Research and Insights
Information Architecture and Navigation
Interface and Interaction Design
Design System and Standards
Content Design and Clarity
Accessibility and Inclusion
Measurement and Continuous Improvement
Collaboration and Delivery
Qualifications
Please note this is a real and current job vacancy. Morson Edge does not use artificial intelligence to screen or select candidates.
Required Experience :
IC
Key Skills
CSS,InVision,HTML5,Ux,Usability,Wireframing,Fireworks,UI,Adobe Photoshop,Adobe Illustrator,Responsive Web Design,Sketch
Employment Type : Contract
Experience : years
Vacancy : 1
Hourly Salary Salary : 85 - 100
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26013 UIUX Designer • Oshawa, Ontario, Canada
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