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Bilingual Web Reservation Agent
Bilingual Web Reservation AgentItravel2000.com, Inc. • Mississauga, Peel Region, CA
Bilingual Web Reservation Agent

Bilingual Web Reservation Agent

Itravel2000.com, Inc. • Mississauga, Peel Region, CA
Il y a 13 jours
Type de contrat
  • Temps plein
Description de poste

Location : Mississauga, ON or Montreal, QC

Summary :

If you are fluently bilingual in French and English, have a great passion for vacation planning, and are a natural when it comes to customer service and making someone’s day – this is the role for you!

Responsibilities :

  • Web Reservations

Process internet bookings

  • Re-book customers if required
  • Queue all Sabre bookings
  • Assisting customers with inquiries such as baggage, documentation, seat selection etc.
  • Selling Insurance or Vendor products
  • Answering calls trying to trouble shoot website issues
  • Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift Cards, Direct Deposit
  • Assist customers in purchasing their travel product
  • Data Entry - Finance

    • Confirm and input, modify credit card payment and invoices in Clientlinq software

  • Add all pricing into Clientlinq software
  • Service / Resolve all files that are returned with price and or credit card discrepancies
  • Sending invoices to client
  • Customer Service

    • Answer incoming telephone inquiries, emails

  • Contact customers via email or phone with pricing or credit card issues
  • Interact with 3rd party vendors, tour operators via email and telephone
  • Send E-tickets to all pending customers
  • Other duties as assigned
  • The Skills, Experience and Requirements You Need to be Successful

    • Microsoft Knowledge – Outlook, Word, Excel

  • GDS - Sabre
  • Bilingualism in English and French required
  • Excellent problem solving skills
  • Data entry speed and accuracy required

    • Are You Ready to Be a Part of Our Driving FORCE?

    Please submit your cover letter and resume to resume@travelbrands.com no later than the closing date. Internal candidates should inform their immediate Manager of their interest in applying. You must have completed a minimum of six (6) months of service in your current position. Only qualified candidates in good standing will be considered for this position!

    #J-18808-Ljbffr

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    Reservation Agent • Mississauga, Peel Region, CA

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