Cloud Support Engineer

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers.

Location : This is a globally remote role, unless specified otherwise.

Responsibilities

• Investigate issues reported by customers by researching and escalating problems.
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ensure each support case you own is handled according to our SLA with the highest possible customer satisfaction.
• Engage directly with customers via phone, ticketing system, and remote sessions.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing ones.
• Understand Ubuntu development process to set customer expectations correctly on timelines.

Qualifications

Hands‑on experience supporting Linux systems, including at least three of :

Advanced troubleshooting experience :

Extensive customer support experience :

Benefits

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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