Security Dispatcher - Seneca Polytechnic - - Newnham Campus.

Overview

Job Skills / Requirements

Status :   Full-Time

Hours : 8 Hours - Day / Afternoon / Swing and Night Rotation

Week 1 - Days - Monday to Friday - 0700-1500

Week 2 - Nights - Sunday 2300-1100 Monday to Thursday - 2300-0700

Week 3 - Swing - Sunday / Monday / Friday / Saturday - 1100-2300 / 1500-2300 / 2300-0700 / 2300-1100

Week 4 - Afternoons -Tuesday to Friday - 1500-2300 / Saturday - 1100-2300

About Seneca Security At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.

Key Responsibilities

• Team Leadership : Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
• Performance Management : Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
• Quality Assurance : Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
• Incident Support : Step in during high-demand periods or critical incidents, providing hands-on support and coordination
• Liaison : Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
• Training & Development : Organize ongoing training, system upgrades, and process improvements for the SOC team
• Reporting : Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
• Policy Compliance : Ensure all dispatch and surveillance activities meet Seneca and legal standards
• Technology Management : Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
• Team Culture : Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication

Qualifications

Why choose Paladin?

Certification Requirements (All)

Management of Aggressive Behaviour (MOAB)

Use of Force in Class Training