Field Service Engineer

Field Service Engineer at D&V Electronics

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Responsibilities

• Ensure all Zendesk tickets are handled in a timely manner.
• Support customers worldwide by phone, email, team viewer, and on site.
• Document, maintain, and follow up on all customer inquiries, through the Tracking System database.
• Assist in debugging, fault finding, and root cause analysis of prototype and standard machines— including system level testing and PLC programs, in-house and at customer's site.
• Create training materials and train customers in the use of company products.
• Install and commission new equipment.
• Calibrate and verify testers.
• Perform onsite maintenance / repair of testers.
• Assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests).
• Validate and verify application performance on new and existing D&V products, as required.
• Process, monitor, and follow up on completion of RMAs, as assigned.
• Other duties as assigned by management.

Education and Experience

Job Details

Application

We encourage life‑long learning and foster employee personal growth. If you're someone who enjoys working in a creative and innovative work environment, and would like to join our team, please submit your resume and cover letter to careers@dvelectronics.com or fax us at (905) 264-0502.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Salary : $60000 - $70000 per year

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