IT - Application Specialist

Join to apply for the IT - Application Specialist role at Sandman Hotel Group

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. With brands that bring people together for unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years, Northland is Canada's fastest-growing hospitality group. We believe the foundation of our success is our people and their ability to take great care of our guests.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement.

Overview

The Application Support Specialist is responsible for ensuring the smooth operation, maintenance, and optimization of Northland’s software applications and digital platforms. This role serves as the primary liaison between end‑users, technical teams, and vendors to troubleshoot issues, manage configurations, and support application updates or enhancements.

Responsibilities

Application Support & Troubleshooting

• Provide support for core business applications including PMS (Opera Cloud), CRS, GMS, and Payment Systems.
• Ticket resolution responsibilities by logging, prioritizing, triaging incidents, service requests, and support tickets, while adhering to established SLAs.
• Diagnose and troubleshoot software errors, performance issues, configuration problems and escalate issues when necessary.
• Collaborate with IT, developers, and vendors to identify root causes and apply long‑term solutions.
• Track and report recurring issues, providing insights for process or tool improvements.
• Administrative tasks relating to processing invoices for application purchases, billing, and licensing.
• Participate in application enhancement projects, UAT testing, and vendor evaluations.

Maintenance & Operations

Experience Requirements

Technical Skills

Education

Requirements

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https : / / northland.ca / careers / .

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