Technical Product Manager

SafelyYou is working to ensure the highest-quality care for seniors in any care setting, anywhere in the world, driven by proven AI, unmatched clinical expertise, and an immeasurable passion for caregiving.

*CANDIDATES MUST BE LOCATED IN THE UNITED STATES OR CANADA**

About SafelyYou

SafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities.

Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals.

SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation.

Your Role at SafelyYou

As a Technical Product Manager at SafelyYou, you will play a crucial role in driving the success of our product portfolio. You will be responsible for collaborating with cross-functional teams and overseeing the entire product lifecycle, from gathering requirements to product delivery and adoption. The focus will be on technical-leaning projects - Hardware/IoT, Fleet Management, Networking/Monitoring, Internal systems. Your technical expertise, strong relationship-building skills, and project management abilities will be essential in achieving our growth objectives.

Key Responsibilities:

Product Strategy and Planning

• Support the Product team and stakeholders in defining the product vision, goals, and roadmap aligned with business objectives
• Analyze customer/internal needs, market trends, and the competitive landscape to inform product strategy
• Prioritize features and enhancements using data-driven insights and business impact

Requirement Gathering and Analysis

• Conduct research to identify internal and external customer and market requirements
• Translate needs into detailed product requirements, user stories, and acceptance criteria
• Collaborate with cross-functional teams to align requirements with technical and operational feasibility

Agile Project Management

• Act as the voice of the customer, converting feedback into actionable user stories and product features
• Own and maintain the product backlog, prioritizing based on business value and customer impact
• Partner with Scrum Masters and Technical Leads to plan and execute successful sprints
• Assume the Product Owner role for the Fleet and hardware teams ensuring specifications are “ready” and milestones are met
• Monitor progress, identify risks early, and work to resolve blockers
• Continuously gather feedback to iterate on product features and improve quality and satisfaction

Stakeholder Management

• Build strong relationships with key stakeholders across engineering, marketing, and operations
• Communicate product updates, milestones, and progress clearly to ensure alignment and transparency
• Collaborate with customer success to gather insights and identify improvement opportunities

Product Launch and Adoption

• Contribute to the development and execution of go-to-market plans in coordination with marketing and sales
• Support onboarding, training, and adoption efforts in collaboration with customer success
• Track product usage and engagement metrics, and lead initiatives to improve adoption and overall product value

What You’ll Do

• 40% defining and writing requirements in collaboration with engineering
• 30% leading product/feature launches and measuring product impact
• 30% tracking project status and stakeholder engagement

The Ideal Candidate:

• Required technical background and ability to understand complex technical concepts, especially in: hardware/IoT, fleet management, networking systems/monitoring
• Proven experience (3-5 years) as a Technical Product Manager or in a similar role, engaging with both large and small engineering teams
• Proven ability to manage and optimize distributed systems and ensure seamless communication between physical devices, IoT sensors, and cloud infrastructure
• Hands-on experience with integrating IoT-enabled hardware, managing cloud infrastructure, and overseeing distributed monitoring systems for fleet operations
• Demonstrated ability to drive operational efficiency, reduce downtime, and optimize fleet performance through effective product development and continuous iteration of hardware and monitoring systems
• Prioritization & Backlog Management: Expertise in managing product backlogs and prioritizing tasks related to hardware systems and infrastructure, ensuring timely delivery of critical features that improve fleet performance
• Bachelor's degree in an engineering or technical field or equivalent practical experience; A masters degree is a plus
• Experience with agile methodologies and project management tools
• Excellent analytical and problem-solving skills with a data-driven mindset
• Exceptional communication and presentation skills to effectively interact with stakeholders
• Ability to manage multiple priorities and deliver high-quality results within tight deadlines
• Experience in the senior living, healthcare or technology industry is a plus
  

Why Join Us? You Can Make a Difference!

SafelyYou offers a competitive compensation package, including but not limited to:

• A mission-driven company culture
• Fully remote
• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
• 401k Program
• Monthly Education, Well-being & WFH stipends
• Non-accrual PTO
• Growth Potential
• Company Retreats
• Medical & Family/Parental Leave
  

At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.