Senior Application Engineer

Your Opportunity at ARC’TERYX : As a Senior Application Engineer, you will be instrumental in developing and maintaining features on the Salesforce Core Platform, enhancing the experience of our Guest Services teams and driving business outcomes that support our After-Sales operations. Collaborating with internal partners, the technology team designs and builds guest service experiences that enable personalized, curated engagement for every guest.Your expertise will guide team decisions, product capabilities, and software architecture. Collaborating with a team of driven and experienced software engineers, you will work alongside colleagues who are passionate about proactively improving existing systems and ensuring long-term operational stability. You thrive in a team environment and are eager to learn from your colleagues and are motivated to share your skills and expertiseThis role is based out of ARC’TERYX headquarters in North Vancouver, BC. We are open to a hybrid or remote work. Remote candidates must be committed to Pacific time zone hours. Please note that candidates must be eligible to work in Canada. Meet Your Future Team : The Guest Services Technology team develops and supports the tools used by our Guest Services and After-Sales teams to deliver seamless and engaging experiences for guests interacting with our brand. Working within cross-functional Agile squads, the team designs and deploys new features that enhance the performance of our Guest Service Representatives, ensuring smooth and consistent support for our guests.

If you were in the Senior Application Engineer role now, here are some of the core activities you will be doing :

• Owning and leading a product domain within the Service Cloud platform, leveraging either out-of-the-box Salesforce configurations and / or custom development using programmatic design options
• Designing and building AI-enabled Salesforce solutions (Service / Commerce / Loyalty) that measurably improve guest and agent experiences
• Being a subject matter expert of your specific product business domain
• Holding a deep understanding of systems, enabling you to debug them effectively and efficiently without significant difficulty
• Demonstrating at least one major skill outside of programming such as DevOps, Performance Optimization or Monitoring
• Participating extensively in code reviews, and mentor others via code reviews and pair programming
• Contributing to the common code bases and define standards for the team
• Being responsible for presentation at team meetings with the purpose of knowledge sharing and raising the technical bar
• Owning technical design for projects of moderate complexity and understanding the trade-offs in creating good solutions in their area
• Requiring very little oversight beyond high-level direction; they can take a complex user story, break it down into sub-tasks, and complete their sub-tasks with relative ease
• Showing initiative beyond knocking tasks off a list; you can identify and suggest areas of future work for yourself or your team
• Seeking evidence to support your ideas and start to build cases for these ideas
• Working effectively with non-tech members of your area. You can identify problems with requirements and help their team course-correct around these issues
• Aligning with ARC'TERYX leadership practices and culture in your daily work

Here are some of the things you could be working on in the future :

Are you our next Senior Application Engineer?

$94,000 - $129,000 a yearA reasonable estimate of the pay range is CAD$94,000 - CAD$129,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and / or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience. Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.  Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.