Shelter Support Worker (Casual)

Mission and Organization

Who We Are The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year by providing necessities such as food, clothing and shelter, and support people experiencing unemployment, addiction and family challenges. We hire and serve people of all backgrounds and walks of life, with a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

The Shelter Support Worker provides a safe and secure environment for guests and visitors. The incumbent may provide emotional support and crisis intervention and is responsible for the smooth operation of the facilities during their shift.

Accountabilities

• Serves as The Salvation Army’s representative to Shelter Guests and Visitors
• Reads HIFIS and Staff to Staff notes at the beginning of each shift
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports
• May liaise with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations)
• Handles the admission, orientation and evaluation of guests’ understanding of rules; ensures ongoing enforcement of policies, which may include guest discipline
• May serve as Receptionist for Shelter, answering phones promptly and as necessary
• Follows proper intake procedures for new guests
• Monitors the activities of the guests / residents and maintains availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications
• May assist with meal prep, clean-up and serving, including checking food temperatures
• Assists in completing kitchen and janitorial inventory and reports information to Head Cook and Community Ministries Supervisor
• Participates in scheduled job-related training as required
• Performs other job-related duties as assigned
• May call in employees as required to fill in for last-minute employee absences
• Gives input into orientating, training and evaluating staff
• Oversees the coffee service schedule
• Completes cleaning duties as assigned
• Provides appropriate assistance to guests when required
• Communicates guest food allergy and dietary restriction information to Head Cook and Community Ministries Supervisor
• Treats all residents with respect and dignity at all times

Health, Safety & Environmental

Relationship Management

Governance Boards and Councils : None

Internal : staff members, management team, clients

External : community association and representatives, general public, police, agencies

Managerial / Technical Leadership & Financial Responsibilities

Working Conditions

A large part of the job involves working in a public sector; courtesy and confidentiality are imperative. The incumbent should show respect and dignity to fellow employees, clients and the public and refrain from profane language while in the facility or representing The Salvation Army. If confidential information is known, it should only be discussed with appropriate personnel. Violations may lead to disciplinary action or dismissal.

The job may involve hazardous or disagreeable conditions, including dealing with angry residents, verbal abuse, physical tasks, long periods of standing or walking, and lifting up to 30 pounds (up to 50 pounds with assistance).

Education, Experience & Certifications

Education, Qualifications and Certifications

Note : an alternative level of education and experience may be considered.

Experience and Skills

Skills & Capabilities

Compensation

The target hiring range is $18.99 to $23.73 per hour, up to a maximum of $28.48. Placement within the range depends on market conditions, internal equity, and candidate experience, skills and qualifications.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you need any accommodations.

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