Client Experience Specialist

Job Description

Job Description

The Client Experience Specialist is responsible for delivering excellent customer service as the first point of contact for all clients — end consumers, fabricator partners, and design / architectural firms. This role is highly collaborative and client-facing, requiring a strong on-site presence to support showroom operations, stakeholder collaboration, and in-person client engagement.

The Specialist is responsible for processing orders, responding to client inquiries (material availability, warranty claims, reselects, and product guidance), and working closely with internal teams including Sales, Operations, and Warranty to manage client expectations. The role also supports in-person client visits, showroom coverage, and cross-functional discussions that are essential to building trust, resolving complex issues, and delivering a seamless customer experience.

Schedule : Monday to Friday, Shifts range from 8 : 30am – 5pm, 10am - 6 : 30pm to support West Coast clients

Location : Vaughan, ON

Salary : $45,000 - $55,000

Responsibilities

Order Management and Processing

• Review daily reports to assist customers with material purchase orders and ensure all order details are accurately processed within 24 hours of receipt.
• Assist Planning Team by flagging gaps in inventory and provide timely updates on material required for commercial projects.
• Collaborate with departments such as Sales, Operations, Accounts Receivable, Logistics, and Warranty, on open orders, upcoming projects, and client-specific requirements, often through in-person discussions and on-site coordination.
• Confirm order details and payment status (CIA), ensuring accuracy and clarity.
• Maintain open communication with the Operations Team to ensure smooth order fulfillment and resolve any issues promptly.
• Update clients on shipping statuses, delivery times, and any changes to delivery schedules.
• Provide weekly updates to Sales Representatives regarding open orders and any relevant changes.

Customer Communication, Showroom Engagement and Client Management

Additional Responsibilities :

Location website : Canada

Requirements :

OUR COMPANY VALUES

People First : We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability : Together, we take ownership of our actions, business and future.

Innovation : We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit : We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.

Caesarstone is an equal opportunity employer committed to diversity and inclusion. We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion. Caesarstone Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.