Sustaining Engineer

Job Description

Job Description

Type of Position : Full Time

Location :

Kitchener HQ – In office presence required 4-days per week

Benefits :

RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and sick days

Salary Range : $75k - $90k CAD

• Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations

The Company

Intellijoint Surgical  develops effective and easy-to-use products to enhance surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 80,000 surgeries. We are seeking a  Sustaining Engineer  to join our growing Business Operations team to help bring innovative technologies to the market.

The Position

Reporting to the Sr. Director, Business Operations, the  Sustaining Engineer  will own sustaining activities for Intellijoint’s commercialized medical device products, ensuring ongoing compliance with regulatory, quality and safety requirements. In this role, the Sustaining Engineer will partner cross-functionally with R&D, Quality, Regulatory, PMO, Operations and Supply Chain to identify and resolve product and process issues.

This role is  ideal  for someone who :

Has strong engineering skills, with experience in mechanical, and software design for medical devices.

Is analytical, methodical and able to analyze and interpret technical data.

Is collaborative, with strong communication skills, to work with various departments and stakeholders.

Main Duties : Sustaining :

Work directly with suppliers to resolve technical issues, manage product and component obsolescence, and support supplier quality improvements.

Analyze data from product complaints, field feedback, and post-market surveillance to identify trends and systemic issues.

Conduct supplier performance analysis and bridge field data with supplier data to drive root cause investigations and corrective actions.

Technical Design & Documentation :

Evaluate and approve technical changes, including reviewing and assessing drawings, specifications, and documentation to ensure design integrity and product equivalence.

Lead or support design change activities with suppliers, including technical risk assessments and validation requirements.

Facilitate the design transfer of the product from R&D to Operations. Support drafting work instructions and production risk reports.

Contribute to the continuous improvement of sustaining processes, documentation, and best practices.

​​​​​​​Project Management :

Prioritize and coordinate resources to drive the timely resolution of issues and execution of improvement initiatives.

Plan, prioritize, and execute sustaining engineering projects, managing timelines, budgets and resources to meet business objectives.

Act as the primary point of contact for internal teams and external partners (suppliers, distributors), ensuring alignment on project objectives and timelines. While adhering to internal governance processes, regulatory requirements, and quality standards throughout execution.

New Market Expansion :

Support product expansions into new geographic regions by assessing regional operational, regulatory and engineering requirements.

Apply existing internal processes to enable efficient and compliant entry into new markets.

Skills and Experience to Enable Success :

Bachelor’s degree in Engineering (Mechanical, Biomedical or related field)

3-7 years of experience in medical device, life sciences, or regulated manufacturing environment

Experience supporting commercialized products in sustaining, manufacturing, or operations engineering role

Strong understanding of regulatory and quality requirements for medical devices (e.g. ISO 13485, FDA, MDR)

Experience working directly with suppliers on technical issues, component changes, and obsolescence management.

Ability to read and interpret engineering drawings, specifications, and change documentation

Demonstrated experience using data to identify trends and drive corrective and preventative actions.

Comfortable working in a highly cross-functional & fast-paced environment and managing multiple priorities.

Ability to influence without direct authority in a cross-functional environment.

Why Join Us?

It is unrealistic for us to believe we will find someone who fits this position 100%

Strong support toward career development and growth

Work with innovative products that can improve surgical outcomes and enhance patients’ quality of life

Be ready to innovate!

Work alongside a highly talented and driven group of team members and colleagues organization wide

Work in an environment with high transparency and collaboration, along with lots of fun and social activities

Be ok with change and share in our excitement as we scale

Flexibility so that you can do your best both at work and outside of it

Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify  . Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.

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