Manager, Loan Servicing and Transformation

Manager, Loan Servicing and Transformation

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Join our forward-thinking team at CMCC as a Loan Servicing and Transformation Manager, where you’ll lead the advancement of mortgage loan servicing operations for one of Canada’s largest nonbank lenders. If you’re a strategic problem-solver with a passion for automation, efficiency, and innovation, this is your opportunity to make a significant impact!

The Opportunity

The Manager, Loan Servicing and Transformation is responsible for managing, modernizing, and optimizing residential and commercial loan servicing operations. In addition to day-to-day transaction oversight, account reconciliation, and reporting and analysis, this role will be responsible for driving automation, strengthening internal controls, and implementing innovative servicing solutions. Working closely with the Senior Manager, Loan Servicing, this individual will ensure accuracy and compliance in processing and reporting, while spearheading initiatives that increase efficiency, reduce risk, and improve reporting.

Role Responsibilities

• Develop comprehensive knowledge of the mortgage servicing activity at CMCC. This includes an in-depth understanding of the end-to-end mortgage loan servicing cycle, from loan origination to receipt of interest and repayment of principal, for both single-family and commercial loans.
• Review investor remittance reports, including both interest and principal (loan payouts / paydowns) and payment schedules.
• Generate comprehensive month‑end reports and ad‑hoc management reports as requested.
• Manage annual statements and audit confirmations, ensuring compliance with regulatory and company standards.
• Take ownership of the monthly interest reconciliation process. Redesign, enhance, and then maintain the reconciliation report to improve clarity, accuracy, and audit readiness. Review reconciliations to confirm investor remittances prior to release of payments.
• Conduct thorough reviews of legal documents related to loan closings and coordinate with mortgage origination on issues.
• Drive system automation and process improvement. Become the focal point for directing the implementation of Mortgage Automator for residential and commercial loan servicing.
• Identify and recommend process enhancements that increase efficiency, reduce risk, and strengthen controls across servicing operations.
• Ensure reporting integrity and compliance with internal control and regulatory requirements.
• Provide training and coaching to junior team members, fostering an environment of continuous learning and development.
• Special projects, as required.

Qualifications

The Perks

The Company

Canadian Mortgage Capital Corporation (CMCC) is the exclusive manager of four platforms, the largest of which is Atrium MIC, providing debt and equity financing to the commercial real estate and development communities in major urban centres. We are on an exciting growth trajectory, with total assets under management currently representing approximately $2 billion.

Since the organization’s inception in 1994, we have been relationship‑focused, having developed an industry reputation for reliability, flexibility, creativity and fast turnaround. We are also strong believers in the development and advancement of people from within the organization and are proud of our track‑record rewarding success.

Company Platforms

We thank all applicants for applying, but we will only respond to those that are contacted for an interview.

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