technical support supervisorWeta FX • Vancouver, BC, CA

technical support supervisor

Weta FX • Vancouver, BC, CA

Il y a plus de 30 jours

Type de contrat

Temps plein

Permanent

Description de poste

Work Term: Permanent
Work Language: English
Hours: 40 to 50 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 5 years or more
Computer technology/computer systems technology

Work setting

Private company, corporation or industry
Computer graphics or technical special effects

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Provide expertise in response to clients needs
Coordinate IT projects, including the design and deployment of new IT systems and services

Computer and technology knowledge

Jira
MAC
Linux
Device drivers
Networking software
Networking hardware
Networking security
Intranet
Internet
Servers
Desktop applications
File management software
Security software
Multimedia software
Presentation software
Mail server software
Communication software
3D graphic software
Image editing software
Project management software
Desktop publishing software
Mapping and data visualization software
Mac OS
MS Active Directory
MS Office
MS Windows
SharePoint
Spreadsheet
TCP/IP
Wireless networks

Type of production art

Visual effects

Area of specialization

Project management
Digital media

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Handling heavy loads
Attention to detail
Combination of sitting, standing, walking
Bending, crouching, kneeling

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Screening questions

Are you authorized to work in Canada?
Do you have experience working in this field?
Do you have the equipment you need to work from home (like internet and a workspace)?

Employment terms options

Evening
Morning

Employment terms options

Day
Overtime required

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits

Group insurance benefits
Life insurance
Registered Retirement Savings Plan (RRSP)

Long term benefits

Maternity and parental benefits

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Technical support supervisor • Vancouver, BC, CA

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