help desk technician

Education

• Secondary (high) school graduation certificate

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail

Personal suitability

• Client focus
• Organized
• Team player
• Time management

Experience

• 1 to less than 7 months
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 35 hours per week