Network Engineer - 5

Hybrid / Remote : 2 days - Tuesday is mandatory

Extension or FTE : Possibility for extension

Contract Duration : ASAP - to 08 / 28 / 2026

Standard hours –Monday –Friday- 9 : 00 -5 : 00pm

Story Behind the Need :

Global Network Engineering Group is planning to migrate the on-premises Contact Center System Avaya to Cisco WebEx Cloud Calling. Currently, we are working on the solution evaluation and looking for a Telecom and Cloud Network Engineer to determine the network and telecom (SIP trunk) requirements and design specifications for Contact Center cloud solution (CCaaS).

Project

This is an opportunity to work on an existing project - Avaya to Cisco WebEx\Genesys migration.

Candidate Requirements / Must-Have skills :

1. 10+ years of overall experience as a Network Engineer in large, complex enterprise environments.

2. 5+ years of hands on experience from design to deployment across SIP protocol, HMR, call routing, dial plans, Telco SIP trunking (including BYOC solutions), Oracle Client, and ECB products.

3. 3+ years of extended experience with cloud connectivity models for CCaaS solutions, including MPLS, SD WAN, WebRTC, QoS, and working knowledge of cloud environments (Azure, AWS, etc.).

4. 3+ years of experience leading On Prem Avaya Contact Center to CCaaS migration projects in large enterprise environments (1000+ agents, 100+ call flows) across multiple regions.

Nice-To Have Skills :

• Ability to use script to automate the manual process in service provisioning, root cause analysis, monitoring alerts, reporting.
• Experience in business case development process and design cost benefit analysis.

Soft Skills :

Best vs. Average Candidate :

This is a Network Engineer position for Contact Center migration from Avaya to Cisco WebEx. The ideal candidate has extensive experience with Network Design for CCaaS technologies, expertise with SIP Trunk (BYOC) and Oracle Client, Oracle EOM, Oracle ECB are a must have. As well as involvement in Cisco WebEx migration projects within a large enterprise setting.

Education :

Candidate Review & Selection

The team will evaluate both soft skills and technical skills during the interview process.

Interview 2 rounds –1st Virtual, 2nd in person, Hiring manager and team, 45 min- 1 hour.