Implementation and Delivery Manager

Description

Organizations dont innovate; people do.

As part of our digital transformation business youll help clients unlock innovation embrace the future and change communities for good.

And well help you stimulate new thinking accelerate your career and connect you to projects that really matter.

Join our team of over 600 data scientists design thinkers immersive digital consultants project managers and innovators all working to create positive change for generations to come.

Who are we looking for

We are seeking a results-oriented Implementation and Delivery Manager to join our team in either Waterloo or the Greater Toronto Area . The ideal candidate will demonstrate a strong commitment to process excellence continuous improvement and ensuring customer success. You will lead a high-performing team responsible for delivering SaaS implementations that are efficient scalable and consistently exceed client expectations.

This role is all about making things work faster better and smarter without compromising quality. Youll be accountable for driving repeatable delivery frameworks standardizing processes and automating workflows to increase throughput and predictability across all projects.

Youll balance strategic oversight with hands-on leadership ensuring that every implementation is delivered on time on budget and with exceptional client satisfaction. Through disciplined execution data-driven insight and a focus on scalability youll help shape how we deliver our products and experiences as we continue to grow.

Our Hybrid Model : Be part of the dynamic culture! Our workplace thrives on a hybrid model combining in-office collaboration and flexibility. Join us in office three days a week to contribute connect and excel in our vibrant environment.

Working with an energetic and high performing team this position offers a variety of work and will see you involved in :

• Leadership & Delivery Accountability :

Lead mentor and develop a team of Implementation Specialists to deliver high-quality SaaS implementations on time and within scope.

Drive exceptional customer satisfaction (CSAT / NPS) through proactive engagement during onboarding and go-live.

Lead initiatives to optimize delivery workflows reduce manual effort and increase scalability through automation.

Oversee resource forecasting capacity planning and workload balancing across projects to meet timelines and client expectations.

What you will bring to the Team :

Good to have :

Take on some of the worlds toughest challenges - with everyone at GHD backing you every step of the way.

Well give you control over your career empower you to find innovative solutions and help you create a lasting impact.

See where your commitment could take you with GHD.

As a diverse and inclusive organization we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal-opportunity employer. Upon request GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

#LI-MC1

Required Experience :

Manager

Key Skills

Business Development,Project Timelines,Business Process,Customer Service,Client Expectations,Account Management,Salesforce,Client Relationships,Project Management,ERP,Java,Client Service,Consultants,Management System,Procedures

Employment Type : Full Time

Experience : years

Vacancy : 1