Job Title : Help Desk Technician 1.Job Location : Winnipeg, Manitoba.Job Type : Contract, 6 Months contract.As a Technical Solutions Representative you will provide L1 support, answer help desk teleph...Voir plusDernière mise à jour : il y a 16 jours
Training Coordinator - 6 month Contract
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Quick Apply
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Bilingual Customer Service Specialist [French]
Kelly Services, Inc.Winnipeg, Manitoba, CA
26,48 $CA par heure
Télétravail
Temporaire
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8Twelve MortgageWinnipeg, MB, CA
Télétravail
Temporaire
Quick Apply
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Bilingual Learning & Development Coordinator, Specialty Solutions
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Case Coordinator - Repost
Winnipeg Regional Health AuthorityWinnipeg, MB, CA
50 651,00 $CA – 52 154,00 $CA par an
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Offre sponsorisée
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Randstad CanadaWinnipeg, Manitoba, CA
21,00 $CA par heure
Temporaire
Quick Apply
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Agent télémarketing (Sur lieu de travail)
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Offre sponsorisée
Counter Clerk - Temporary
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Help Desk Technician
US Tech SolutionsManitoba, Canada
Temporaire
Months Contract with possible extension.Note : This role is remote, but the candidate must live in Manitoba, Canada.Assist customers in resolving all technical problems by providing troubleshooting ...Voir plusDernière mise à jour : il y a 3 jours
ethnic food cook
Pampanga Restaurant & Banquet HallWinnipeg, MB, CA
15,80 $CA –17,00 $CA par heure
Temps partiel +2
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Red Bull Student Marketeer - University of Winnipeg
Red BullWinnipeg, MB, CA
Temporaire
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Help Desk Technician-1
eTeam IncWinnipeg, Manitoba, Canada
Il y a 16 jours
Salaire
19,00 $CA –21,00 $CA par heure
Type de contrat
Temporaire
Quick Apply
Description de poste
Pay Rate : $19 - $21 / Hour CAD
Job Title : Help Desk Technician 1
Job Location : Winnipeg, Manitoba
Job Type : Contract, 6 Months contract
100% Remote role
Overview :
As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to all customer inquiries to ensure customer needs are met.
Responsibilities :
Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
Resolve and / or refer more complex technical problems through a defined escalation process.
Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
Log and track inquiries using a problem management database and maintains history records and related problem documentation.
Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.
Must have :
High school diploma or G.E.D.
1-2 years of technical or customer support experience.
Experience working with company products and operating systems.
Experience with solving computer-related problems.
Basic Qualifications :
High school diploma or G.E.D.
1-2 years of technical or customer support experience.
Experience working with company products and operating systems.
Experience with solving computer-related problems.
Experience working with company escalation policy.
Will require availability to work either Day, Evening or Night shift, including weekends.
Knowledge and Skills :
Interpersonal skills to interact with customers and team members.
Strong communications skills
Organization skills to balance and prioritize work.
Good analytical and problem solving skills.
Leadership skills to mentor and provide guidance to less experienced personnel.
Ability to work individually as well as in a team environment, work environment and office environment.