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Resource Co-Ordinator
Location: Tayside, Perth & Kinross (base)
Contract: Permanent
Hours: Full Time
Salary: £28,191.87
We are looking for a Resource Co‑ordinator to provide an effective, customer‑focused service that supports the delivery of consistent, high-quality care services within a defined area.
Reporting to the Senior Resource Co‑ordinator, you will develop a strong understanding of service requirements, individuals’ needs and preferences, and staff availability and skills. By bringing this information together, you will proactively match staffing resources to service needs in a fast‑moving environment — helping to ensure effective service delivery, maximise staffing efficiency and minimise reliance on agency staff.
You will act as a central point of contact for staff deployment and rota management using Ark’s Information Management System (AIMS), working closely with local management teams and contributing to system development and continuous improvement.
Key Responsibilities
Staff Deployment & Service Delivery
Plan, create and maintain staff rotas, ensuring they are available for staff to view in line with our agreed rota guidance
Deploy staff to ensure contracted hours are met and service needs are covered
Co‑ordinate cover for planned and unplanned absences
Manage the deployment of relief staff to help minimise costs and agency use within the service
Systems, Data & Compliance
Ensure all staff deployment is managed through AIMS in line with Ark’s deployment principles
Monitor compliance with AIMS and provide support to improve usage
Analyse data, produce KPI reports, and support managers to use information effectively
Prepare Excel spreadsheets and Word documents as required
Collaboration & Communication
Act as a first point of contact for AIMS queries across the organisation
Build effective relationships with managers, staff, agencies and head office teams
Work closely with Care & Support, People & Organisational Development, Finance and IT colleagues
Support communication between services, relief staff
Learning, Development & Improvement
Support staff induction and ongoing training in the use of AIMS
Contribute to the development of guidance materials and system improvements
Take part in the AIMS Working Group and support continuous improvement initiatives
You will work on a rota that includes weekend, evening and early morning hours to help support business needs.
About You
Essential
English and Maths National 5 (pass) or SCQF Level 5
Experience working in a fast‑paced, dynamic environment with changing priorities
Experience developing or managing staff rotas or deploying resources
Excellent communication and interpersonal skills
Strong attention to detail and ability to maintain accurate records
Confident using digital systems, including Microsoft Word and Excel
Desirable
SCQF qualification at Level 7 or above
Experience within social care or a similar frontline service environment
Understanding of learning disabilities and support requirements
Experience supporting system development or process improvement
Experience working to KPIs and performance measures
Key Competencies
Communication
Teamwork
Customer Service
Problem Solving
Managing Change
Leadership
Professional Boundaries
Continuous Learning
Why Join Ark?
A values‑driven organisation focused on human rights and quality support
Supportive team environment with opportunities to learn and develop
The chance to make a real impact on service delivery and people’s lives
In return for your valuable contribution, Ark will also offer you:
Annual Leave Buy & Sell Scheme - Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.
Up to 36 days paid holiday per year pro rata
4% Contributory pension scheme
Cycle to Work Scheme
Fully funded PVG & 1st year SSSC registration paid by Ark
Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported people’s lives, helping them to achieve their dreams.
Ark would love to hear from you whether you are an experienced Support Practitioner or new to Social Care.
Apply now to join us at this exciting time as our service grows by clicking the link below.
CVs will not be considered.
Please note Ark is not a UK Visa Sponsor.
All interviews will be conducted in person on 9th June at Lochside House.
Scottish Charity No. SCO15694
Working towards equal opportunities and a diverse workforce.
