Permanent Offres d'emploi - Moncton%2C nb%2C canada

Customer Service Representative Remote

Our client in the insurance industry is seeking 17 talented individuals to join their dynamic team supporting the US Retirement Participant Center during a peak season. This is an exciting opportunity to work in a fastpaced environment while gaining exposure to US markets and focusing on personal growth within a supportive and engaging team atmosphere.

What is in it for you :

Hourly salary of $18.77.

4month contract with the potential for permanent employment.

Fulltime position : 37.50 hours per week.

Weekday schedule : Start times between 9 am and 3 pm AST with preferred shifts from 11 am to 7 pm 12 pm to 8 pm or 1 pm to 9 pm AST depending on business needs.

Enjoy the flexibility of remote work.

Join a passionate and inclusive team of professionals.

Responsibilities :

Handle approximately 3040 inbound calls daily providing highquality customer service.

Process account transactions including investment changes withdrawals and loans.

Offer insights and detailed information about participant retirement accounts and planspecific provisions.

Assist customers with form completion address account rejections and provide website / app navigation support.

Stay current on company policies procedures and updates.

Meet performance metrics for customer feedback firstcontact resolution productivity and accuracy.

Recommend clientcentered solutions within established guidelines.

What you will need to succeed :

Postsecondary education with industry certification preferred or equivalent work experience.

3 to 4 years of experience in customer service administrative roles or call center environments.

Proven ability to work inoffice or hybrid arrangements.

Familiarity with performance metrics and key performance indicators (KPIs).

Strong time management skills in highvolume fastpaced settings.

Attention to detail and the ability to handle multiple cases simultaneously.

Demonstrated problemsolving and criticalthinking abilities.

Confidence in managing customer expectations and working with diverse personalities.

Knowledge of 401(k) plans or pension plans (or Canadian equivalents) is an asset.

Bilingual in English and Spanish to support clients in both languages is an asset.

Why Recruit Action

Recruit Action (agency permit : AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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