Offres d'emploi - London%2C ontario

We are a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.

Our Environmental division in our London location is hiring for a Seasonal Client Services Administrator (CSA) on a seasonal basis. The successful candidate willassist the Client Services team with customer support and administrative tasks. There will be a strong emphasis on reception duties to answer phones and to receive shipments from clients and couriers for this role. The anticipated end date for this position will be April 13th 2025.

The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work. The focus is on working comfortably under close supervision within a stable, secure team. This position is given direction by the Client Services Manager or Supervisor and is an integral part of providing “ Service Beyond Analysis ”.

Responsibilities :

• Strive to employ our mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services Supervisor or Client Services Manager.
• Ensure delegated client requests are completed in a timely and accurate manner including : Submission of bottle order, re-assignment and re-analysis requests. Providing clients with accurate and timely information based on consultation with appropriate resources such as estimated time for delivery of results and technical inquiries. Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time. Notifying clients of sample integrity issues.
• Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following : Responding to client inquiries by email or phone call. Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines. Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders.
• Provide assistance to Logistics and Shipping, when required, by : Preparing bottle orders as per requested submissions. Organizing and labeling samples.
• Answering phones, corresponding with clients via email will be samples into LIMS (Laboratory Information Management System.)
• Logging samples into LIMS (Laboratory Information Management System.)
• Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department.
• Participate in team training.
• Assist in internal and external audits.

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Work Environment :