I am recruiting for a dynamic and rapidly growing company, specializing in the textile and fashion sector. This company stands out for its innovation and commitment to delivering a high-quality customer experience, while rapidly evolving in a competitive market. If you are looking for a stimulating work environment with a passionate and collaborative team, this opportunity might be a perfect fit for you.

The company is currently seeking a Customer Service Agent to join its team and contribute to customer satisfaction while participating in the company's growth. This permanent position is based in Montreal, offering a flexible and continuously evolving work environment.

Title : Customer Service Agent

Employment Type : Permanent

Hours : 37.5 hours (Flexible daytime hours)

Location : Rue Meilleur, Montreal

Salary : 40 000$-50 000$

Advantages

Benefits :

1) Summer Fridays : Reduced hours, with the workday ending at 1 : 00 PM, for a better work-life balance.

2) Competitive Benefits : A comprehensive benefits package, details to be discussed during the interview.

3) Company Trip : After 5 years of service, an all-inclusive trip to a natural destination is offered as a recognition of employee loyalty.

4) Team Activities : Participation in team-building events such as hiking, ice skating outings, health walks, and other activities that foster team spirit.

5) Growth Opportunities : As a rapidly growing company, there are numerous opportunities for career advancement and professional development within the organization.

Responsibilities

Responsibilities :

1) As a Customer Service Agent, you will be responsible for ensuring an exceptional customer experience. Your key responsibilities include :

2) Responding to customer inquiries : Handle requests related to repairs, returns, and product warranties, providing personalized assistance for each situation.

3) Managing social media platforms : Interact with customers on social media and proactively respond to their inquiries.

4) Processing B2B orders : Manage orders for professional clients while maintaining smooth and effective communication.

5) Warranty follow-up : Coordinate and monitor warranty requests, ensuring quick resolutions that meet customer expectations.

6) Continuous improvement : Collaborate with internal teams to continuously improve the customer experience and optimize processes.

Qualifications

The ideal candidate for this position will possess the following qualifications :

1) Experience : A minimum of 2 years of experience in customer service, preferably within the textile and fashion sector or a similar environment.

2) Skills : Excellent communication skills (both verbal and written), with the ability to solve problems autonomously and proactively.

3) Aptitudes : Reliability, creativity, initiative, and the ability to adapt quickly to a dynamic and constantly evolving environment.

4) Digital Tools : Knowledge of management tools such as Shopify and RCO (a plus).

5) Industry Knowledge : An understanding of trends and processes within the textile and fashion industry is a plus.

Summary

We are looking for a passionate, motivated, and reliable Customer Service Agent to join a rapidly growing company in the textile and fashion sector. This permanent position, with flexible hours, offers the opportunity to work in a fast-paced environment where customer satisfaction is a top priority. If you enjoy problem-solving, working in teams, and evolving in a dynamic industry, this role could be for you.

Please send your resume to [email protected] with the subject line "Fashion - Customer Service Agent."

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.