Technical program manager • oakville on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
RBC Insurance has committed to a.AI- and data-driven fraud detection across its insurance business.The program integrates enterprise fraud capabilities from RBC with insurance-specific data, detect... Voir plus
Primary responsibility is to provide comprehensive technical support for customer design and system development.Key areas of responsibility are: .Demand Creation: Focus on customer presentations, s... Voir plus
Empowering lives, healing hearts, embracing future .Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Associate Program Manager to join our Patient Sup... Voir plus
Brandt is currently seeking a Truck Technical Specification Engineer located in our Mississauga Peterbilt location.The Technical Specification Engineer will be responsible for developing, writing, ... Voir plus
The role is an individual contributor position embedded in the customer’s organization, working closely with their technical and operational teams to ensure network performance, stability, an... Voir plus
RBC Insurance has committed to a.AI- and data-driven fraud detection across its insurance business.The program integrates enterprise fraud capabilities from RBC with insurance-specific data, detect... Voir plus
We work with big, exciting coffee and beverage brands, and we have fun doing it!.Our forward-looking culture is the foundation for a fast-paced environment where we dream big and love what we do.We... Voir plus
Reporting to the Director of Operations, the.Technical Solutions Specialist (IFM).After training in our systems, You will become the subject matter expert and primary trainer for our digital system... Voir plus
Infosys is hiring for Senior Technical Delivery Lead.We are seeking a highly skilled Technical Delivery Lead / Senior Engineer with 8–10 years of experience to drive end-to-end delivery of technolo... Voir plus
DBG is a full-service organization that is committed to providing our customers with exceptional quality, on time delivery and cost saving opportunities.DBG supplies high quality metal stamping & f... Voir plus
The Program Manager, Integrated Care cultivates and manages high-performing teams comprised of Nurses, Personal Support Workers (PSWs), and Allied Health professionals – fostering a collaborative, ... Voir plus
Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to .At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be rec... Voir plus
PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.PACCAR a... Voir plus
Be Part of the IMAX Experience.For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens.Our mission i... Voir plus
COMPASSIONATE NON-PROFIT AND COMMUNITY-BASED ORGANIZATION IN PEEL REGION.Our client is a leading, inclusive community-based organization is known for being a driving force in supporting indivi... Voir plus
Location/ Territory: Mississauga, ON.This role is for an existing vacancy.We create solutions for the people who keep our world flowing.For over 80 years, John Brooks Company has been solving fluid... Voir plus
At Spacelabs Healthcare, you make a difference.Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients.From newborns t... Voir plus
Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment.With their headquarters in California and operations all over the world, Jacuzzi Group has... Voir plus
Our client, is seeking an elite, senior-level Project/Program Manager (PM IV) to lead high-visibility, business-owned technology initiatives.This is a true consultant-profile role requiring a hands... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
