Student advisor Offres d'emploi - Markham, ON

Student Accounts Advisor

Date Posted : 02 / 26 / 2025

Req ID : 41827

Faculty / Division : Vice Provost Strategic Enrolment Management

Department : University Registrar's Office

Campus : St. George (Downtown Toronto)

Position Number : 00054523

Description : About us :

The Client Services unit supports the admissions, financial aid & awards, student accounts, and operations of Strategic Enrolment Management. Client Services has 3 main areas of operations itself : in-person enquiry, telephone enquiry, and email enquiry. The enquiry functions provide the first point of contact for many clients (e.g. prospective applicants, applicants, teachers and parents) – as well as for current students and internal university staff seeking information about all aspects of undergraduate admissions and general information regarding financial aid and student accounts & awards.

Your opportunity :

The Student Accounts Advisor is a member of the Student Accounts front line service team. The Student Accounts Advisor is responsible for providing timely, courteous and professional service to students, parents, departmental staff and the general public by responding to a wide range of student financial and administrative inquiries, complaints, and requests for information, assistance and advice. This includes working in a high volume processing environment and requires clear communication of student accounts receivable and payable transactions in relation to registration fees; residence fees; financial aid, scholarship and awards disbursement; and tax receipting procedures and the related interdepartmental policies and procedures for fees assessed for registration in programs of study at the University and affiliated institutions.

The Student Accounts Advisor will respond to, in person, telephone and written inquiries, and is also responsible for investigating and correcting student account-related discrepancies and problems which may result in recording transactions on ROSI, FI-CA or FIS. Problems that require resolution and advice include : fee billing or payment, award or credit balance disbursement, or tax receipt errors or delays; lost or misdirected payments, invoices or tax receipts; and interdepartmental processing errors or delays. The Advisor is also responsible for student financial record data entry that may require calculation and / or account reconciliation.

Your responsibilities will include :

• Liaising with divisional awards staff to facilitate payments and resolve account and payment issues
• Identifying and resolving individual financial discrepancies
• Monitoring, recording, reconciling and / or reporting on fees and awards funding accounts
• Generating standard financial reports
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Handling sensitive and / or confidential information
• Verifying the accuracy and completeness of information
• Identifying and analyzing data discrepancies and taking necessary actions to correct errors

Essential Qualifications :

Assets (Nonessential) :

To be successful in this role you will be :

Note : This is a 10-month term position.

Closing Date : 03 / 07 / 2025, 11 : 59PM ET

Employee Group : USW

Appointment Type : Budget - Term ; This is a 10-month term position.

Schedule : Full-Time

Pay Scale Group & Hiring Zone :

USW Pay Band 09 $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation / Pay Equity Maintenance Protocol.

Job Category : Student Services

Recruiter : Fiona Chan

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http : / / uoft.me / UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca .

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